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09/27/2007Provided by Citysearch -
I reserved a room at the Hopkins Inn in Baltimore (next to Johns Hopkins) online at their website, then called three days after to confirm the reservation. They told me that everything was fine, blah blah blah.
Two months later, and it's three days before the trip, so I call one last time to make a final confirmation (since it was a college orientation date so most of the hotels nearby would be sold out). Like before, they told me that the reservation was in order and that everything was fine.
We arrive there around 6 PM on a Friday after suffering through Baltimore traffic. We go up to the front desk to the horribly rude woman and give her our confirmation receipt. THEY COULD NOT FIND THE RESERVATION.
She spent 10 minutes just refreshing the page ""looking"" for our reservation but not really doing anything. She wouldn't say anything until I finally said, ""So.. where's our room?"" When she finally told us that she could not find our reservation, she didn't even have the audacity to look sorry about it. She pretty much said ""Look, there's nothing I can do right now, so you're just going to have to leave.""
All the hotels nearby are full, so we had to drive in an unfamiliar surrounding to a location 30 minutes away while it's dark. It's really difficult to get the right directions when you have no idea what the roads are like in a new/foreign city.
The person working at Hopkins Inn wouldn't even give us directions or phone numbers to a nearby hotel/motel or even to the highway. She had an attitude, and even told us ""It's not our fault that our website's system didn't go through with your reservation.""
WE CALLED TO CONFIRM TWICE.
I was just really upset with this whole experience, and we spent almost an hour in there.. and they never said sorry once. Now we have to go and check to see if they charged us, even though they ""assured"" us that nothing like it would happen. DO NOT STAY HERE. IT IS ABYSMAL. Service is horrible in all aspects.