Gems Hair Care Beauty Salon
- General Info:
Professional hair salon with great prices!!
We do it all from relaxed hair to natural hair care. Eyebrow waxing and eyelashes also available!!! We offer daily specials at affordable prices
This place gave a bad first impression we spoke to a woman that was very rude, she wasn'ttaken virginia customers and was short on the phone. And refused to provide any salons that are taking Virginia clients, I wouldn't refer anyone to this salon. It was a truly disappointing experience......
If I could give zero stars I would. It's unfortunate this review doesn't even pertain to the quality of their work. The customer service was so poor over the phone, I will never find out because I will never spend my money there. I called to ask about loc extensions and what they charge. The lady that answered asked me "how much I was looking to spend?" So I said I don't know, tell me how much you charge and I can decide then. Then she told me to go find out how much I was willing to spend and that she was with a client and hung up on me. To me if some one treats a prospective customer like that, I can't imagine how they treat them after they have been paid. I would not trust them.
I spent $130 getting my daughter's hair done less than a week ago and I am now LIVID! The Marley Twist that she got are now falling out of her head and the twist that haven't come out are now a fuzzy mess! I should have turned around and walked out of the shop when the braider demanded that I pay half up front before the stylist even began. From my experience, I'm guessing that people have often been dissatisfied in the past and refused to pay before walking out, which is the reason for this demand.
This place is terrible and a complete waste of space you ask me. The shop is dusty and outdated, but these things could have been overlooked if the stylist did have a decent job on my daughter's hair. Don't get me wrong when I left they looked pretty okay. But there is NO reason to have Marley Twist FALLING out of a persons scalp in less than a week when the twists are attached to shoulder length hair.
All and all, I wouldn't throw a bucket of water on this dump it if it was engulfed in flames! Stay far away unless you want to throw your money away. You'll be better off finding a kitchen stylist on Craigslist.
I went there about a month ago. The service was great. I got a sew in and the lady did a great job. I'm still wearing it now. I have to make an appointment to get it taken out from them. They actually shampoo the hair and she put a conditioner in it and trimmed my ends. They go above and beyond. The price was a little high but it was worth it. You really do get what you pay for. I would recommend this salon
I loved this place. I made my appointment online. The first thing I was when I got there was greeted. I had to fill out a profile card and I was seated. I had to pay up front I was thrown off by that but I paid. I was like I'm going to give them a try. I have locs so that's what I got locked maintenance and a style. The guy did my hair. He took his time and I left out happy. They booked me another appointment I was happy and pleased. Go support this salon.
Worst salon experience I have ever had and I didn't even get my hair done. I made my appointment online and was called by, I guess, the owner. We discussed my appointment and I texted a picture of the style I wanted. I was texted the price for my services. When I arrived I was given an information sheet to fill out. I was then told the price of my services and asked to pay upfront. When I questioned why I needed to pay upfront I was told I because they knew the quality of work they were going to provide. I let them know that I didn't know their quality of work and that paying upfront is not a NORMAL practice with regards to service rendered. I was then told the NORMAL was relative. When I disagreed with this idea I was asked to leave the salon. Let me say this, I make it a point to support black business and to give good reviews when they are warranted. I believe people deserve the very best possible service and based on my brief interaction with the minimal staff at this salon, I would recommend you spend your hard earned dollars in an establishment that actually values it's customer! And the actual salon was in poor condition and disrepair! The staff could benefit from organizing and modernizing the space instead of sitting infront of lab tops and watching the Real House Wives of Atlanta. Maybe they should be watching Tabitha's Salon Take Over and getting some ideas about customer service and revitalizing the establishment!
I definitely agree with the two reviewers DO NOT, I REPEAT DO NOT GO TO THIS SALON...as the one reviewer indicated they take cash only and you're asked to pay before you sit in the chair....for me totally unheard of. They are overpriced, I'm too embarrassed to state what I paid for me and my daughter to have our hair done (shampoo, blow dry, and flat iron) not to mention, I am not satisfied whatsoever. I don't plan on returning to this salon.
i was greeted nicely. I was serviced promptly. It was a very nice atmosphere. The stylist that did my hair was very knowledgeable. I got my hair blown out. She really did a great job nevause my hair is really course. I will definetly be back and i would suggest that you give them a try
I had the WORST hair experience of my entire life at this salon. The customer service was horrible and the hair service was even worse. The main stylist and her husband were very rude. First, I was asked to pay upfront! I have never heard of that in my life! I asked for a twist out or a rod set, and the stylist was not able to do either one. I just ended up getting my hair blow dried. I also asked to get a trim (big mistake) and my hair ended up being bluntly cut unevenly. I had to go get my hair braided the next day. I will never, ever go back there. I would advise anyone else not to go either.