Chuck's Mobile Auto Repair

I previously hired chuck to fix an alternator bracket on my 2003 Acura TL. He did a great job so I recommended him to my brother-in-law to fix the same car. I had given the Acura to my brother-in-law as a gift and it needed maintenance, namely a new alternator belt. So to make a long story short, my brother-in-law called Chuck and Chuck said he could fix the belt and gave the price and the appointment was set for 12PM on Saturday about 2 weeks ago. So we are waiting for Chuck to arrive. Chuck texted us and said he was running behind due to a flat tire but would still be coming. So we waited and waited. By this point it was now after 2PM and still no Chuck. He didn't say anything else to us, he simply didn't show up.

So in conclusion, being skilled does NOT excuse a lack of professionalism. It doesn't matter if a person is in business for 1 year or 50 years.

Update: Chuck did finally show up and fix the alternator belt on the car. It took 2 weeks. He quoted $40 before the repair and then charged $60. That's bad business. You should charge what you quote.

The experience I had with Chuck's auto was great. I called because my car wouldn't start. I let them know it was an emergency and they were there within the hour. I will definitely be using them from now on.