Horrible customer service. I had an entire heat pump system put in 11 years ago. The compressor died last year. The technician came out and suggested replacing the compressor and that it would last about five years. The cost of the compressor and installation was almost $2000. Less than a year later, the new compressor died. It took A.J. Michaels almost a week to come out to tell us the new compressor died and had the gall to charge $99 for the visit. They then informed me that the compressor was only on a 30 day warranty. This was never presented in any paperwork that I was given. I was told that I would need an entire new system and the most they could do was give me a $320 credit. I spoke to a rude and condescending manager named Jim who gave me a lengthy explanation about why he didn't need customers like me and that $320 was all he would do for me. Needless to say, I filed a complaint with the BBB and went with a different company that fully backs their work.