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Bala Pizza/Tyger Corp

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CLOSED NOW
Today: 10:00 am - 9:00 pm
Tomorrow: 10:00 am - 11:00 pm
Years in Business icon
48 Years
in Business
(610) 664-8249Add WebsiteMap & Directions163 Bala AveBala Cynwyd, PA 19004Write a Review

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Email
Payment method
discover, all major credit cards, amex
Neighborhood
Bala Cynwyd
Other Email

Category
Other Information

Cuisines: Pizza

Reviews

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annoyed3746

10/18/2012

Overall
This place has THE most TERRIB...

This place has THE most TERRIBLE service I’ve ever had. I used to work at a place that was walking distance from this thing they call a “restaurant”. It was one of the few places within walking distance (didn't drive), so I guess they took advantage of that.



Their food is nothing great. In my opinion it’s very unhealthy tasting. Prices are above average (ripoff) for average food. Oh and their credit card minimum is $15, higher than most places. They charge more than what’s listed on the menu. They also claim to “no longer serve” more than half of menu items. When you complain or ask them why, they claim you're looking at an outdated menu. But they keep reprinting the same "old" menus.



There were MANY occasions where I’d call up to order a basic staple item for takeout, and they were “out”. More than once when this happened, they neglected to tell me this until I waited the instructed wait time and walked down to pick up my food…leaving me hungry and empty handed. What kind of place does this? Not even a callback? I know they have caller ID because their phones reject calls from numbers that are blocked. So yes, that shows pure laziness and disregard for their customers. They’d also hang up before telling me the subtotal, and on a few times when I persisted in asking them how much it cost, the guy acted really annoyed like I was expecting too much from him.



On one such occasion, a woman (owner’s wife; also manager) took my takeout order over the phone and after I gave her my order, she hung up on me! When I went down there to pick up my food, I was yet AGAIN told that they did not make my food. They just looked at me blankly and twiddled their thumbs when I asked for my order. I vocalized that this was not the first time they’d done this to me. At the time, the place was empty (except for the employees and I). The pot bellied male owner said that he’d be willing to make me something for full price...no discount for my troubles. He said it in this tone of voice like he was doing me a huge favor just by taking my money. I was irritated so I left. Shortly after, I called them to complain (as advised by my coworker to do). The same woman manager from earlier answered, apologized, and that I’d be able to get a free sandwich on my next visit. The next time I went there, the pot bellied male manager charged me full price for my sandwich. His wife was nearby. I reminded him that I’d been promised a free sandwich for my troubles last time, and he simply reduced the price by less than half, and said, “This is the only time I’m doing this.” Again in a “I’m doing you a huge favor” tone of voice. Very rude.



In all my experiences, they never cared when I complained, despite being a regular customer. I feel like they took advantage of me and the fact that sometimes I had no other choice for lunch on days that I didn’t have time to pack a lunch from home. Say what you will about “well this is your own fault, that’s what you get for letting them treat you badly time and time again”, but that does NOT make them any less wrong for treating somebody so disrespectfully.



One last thing about their sleazy bait-and-switch tactics. In 08 they got full renovation. During that time, they ran a huge banner on the storefront that boasted “new management”. That too is a lie. Just the other day the owner admitted that he’d been running the place since 76. They probably claimed change in management as a lame attempt to bring back customers they’d lost due to poor service.

My advice: NEVER go here!

Details

Phone: (610) 664-8249

Address: 163 Bala Ave, Bala Cynwyd, PA 19004

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