Cowen's Pet Resort
22110 Stockdale Hwy, Bakersfield, CA 93314
Fax: (661) 549-6762
Cowen's Pet Resort, LLC
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OKAY this is an update.
After I wrote this review, the owner called me and apologized. She said they will give him a bath at no cost next time he is in and that they will make sure he's clean. I must say that they did bathe him but he still had the knots. I think I will keep boarding him here but I will not have them groom and bathe him. The second bath was better but not as it used to be. All in all their service is good and they have good pricing. I will return and keep updating.
**********It used to be the best kennel in town BUT lately their service has been going downhill. Last time i picked up my dog, I noticed he was wet and smelled awful! He was also very thirsty. I talked to the lady upfront and she told me it was because he was playing with other dogs outside and the floor was wet? I still don't think a two day stay should have him smelling this bad, but things happen, so I let it go because I've always liked their service. This weekend I left my dog for two days and asked to bathe and groom him. They called around one to ask if we also wanted to have them take off some knots he had so I said "yes" and therefore he was going to be ready after 3 o'clock. Today he was picked up around 4. How on earth does he smell so foul if they just bathed and groomed him a few hours ago? He was stinky, still had knots around his legs AND even looked dirty. When the girl upfront was told about this all she did was spritz some scented spray on him. I can't believe how bad their service has gotten. To make things worse, as soon as I gave him water and food to drink he ate and drank like there's no tomorrow. He went through three bowl of water! I wasn't satisfied with these last two times I brought my dog in and I don't think I will give them another chance. I'm sure there's better places closer to town.
Cowen's is a great place to board your dog if you realize that your dog is an animal and not a furry child. This is not a hotel for four legged guests. It is a kennel and it is a very good one. The staff members are always very friendly and the facility is kept clean. If you're looking for someplace to go with webcams and air conditioning you can find those places, and you will pay dearly for them. If you simply want your dog to be well cared for and safe without spending more on your pet than on yourself every day, Cowen's is the place.
The complaints I read on here giving the facility 1-star are ridiculous--seek some perspective in your life.
Oh, and my dog said he loves it too.
I was so happy when I picked up my 3 dogs after they were groomed here. They were very well-groomed and all looked fluffy and adorable - I loved the added touch of the bandanas! The price was the lowest of the many groomers I've tried, but they did the best job! Going back again this weekend.
If I could give it zero stars I would. My husband and I did not get a good feeling about this place when we walked in and so we walked right back out after talking briefly with the owner. He was not pleasant at all. Never smiled. Why in the world would we leave our dogs in his care?? Our friends have used this kennel in the past and they were not very happy either. Find another facility if you can!
After reading this I am under the assumption you may have visited another facility. The owner is not down here working at the kennel. You would have been assisted by either myself or one of my staff. I am a woman (Christine). And my staff is not old enough to be the owners. I do not hire any one or keep anyone that does not fully enjoy this job. We are all animal lovers. You need to be to work somewhere like this. Please try to come out to see our facility I am sure you will feel different. We do have a couple of other kennels at this side of town so maybe you just got confused on which one you had the issue at. Thank you for your time. Chris
I'm very unhappy with the way my dog was groomed. I probably could of done it better myself. Don't see anything that was done but shaved my puppies head and face she looks so depresse
I am the office manager at Cowen's Pet Resort and I am very sorry to hear you are disappointed with your dogs groom. I was not in the office the day you picked up but from what I understand from the staff your yorkie is a puppy and has puppy hair. With puppy hair it falls out and the silky hair comes in. When they are young you trim them to get the black puppy hair out that is going to change anyway. The first few cuts on a puppy are not always the best but gets better as the dog gets used to the groomer (where-ever you go) and gets accustomed to being groomed ( knowing its not play time) and its hair changes texture. Our groomer does her best to not traumatize a new dog let alone a puppy so they are happy to come back. The groomer had called you and told you it is done in stages and would get better each time due to your dog being a puppy. If you had voiced your feelings at time of pickup our groomer could have gone over it again with you and possibly you would have understood better or not been charged. I understand you being upset but a call to us or the groomer would have been nice and given us a chance to remedy the situation. Again, we have staff that is ready to hear all responses to service and comment cards that are on the counter at time of check-in and out. And as with any hard working company we would like to take care of any and all concerns before you leave our office. If you would consider bringing her back we could sit down with you and make sure we are all on the same page and help to rectify this situation.
Our two dogs were wet and reeked of urine when we picked them up. They are normally very laid back and easy going but they nearly ripped our arms off trying to get out of that place. They are kept in WET kennels the entire time which is extremely uncomfortable for your dogs paws. I had to shampoo my dogs THREE times to get the smell of ammonia out of their fur. The office also reeks of pee. All of the dogs looked unhappy when we went there. We should have listened to our gut instinct and taken them some where else. The hunt continues for a nice affordable kennel. Have used Fur and Feathers and they are wonderful if you have the extra money to spend.
Dogs are normally very excited to see their owners when they leave our facility, it is not the fact they are unhappy it is the fact that they have missed you. Wet? All the time? Only if your dogs like to play in the drinking water or they lay out in the rain. We are an outside kennel and are not in control of the elements, we do our best with coverings and dog houses but some dogs just like to play in the water. Our kennels are only wet when we have washed them or again in the rain. As far as the urine smell.. We have dogs come in the office all day long and when one of them pee's we wipe it up as soon as it happens and use cleaners as soon as the office empties out. I wish you had brought this to our attention either by telling us right then, calling us on the phone or by filling out the comment card we have located on the desk. We are always looking for not only praise but any suggestions someone may have.
This is the place to take your pet when you have to be gone from home. The staff makes you feel like your animals needs (or yours) are being met. We feel totally at ease everytime we go away knowing our baby is being well taken care of. Our dog truely seems to enjoy going and is tired but happy when we pick him up!! A big plus considering their prices are the best we have found for what we get.