Wow! Im so sorry for your sons unpleasant experience.. I have been going there for about seven years and I have never had a bad experience. They have always been fast and very kind, doing their best to explain my daughter's illness.. This Stockdale location is linked another office but I have never been there.. Its good that you report this kind of behavior from a Dr. how unprofessional.
I am always thrilled with how quickly my family is able to see a doctor, and the Doctors are always so sweet to my children. I have 3 children who I prefer to take to the PEDI center over their regular doctor. The facility is clean, and It's never taken me more than an hour to get in and out, and that's better than the 4 if I have an appointment at the pediatricians office.
I've came to this Urgent Care a few times in the past year, and we're always helped very quickly. They have great service, informational doctors and get us in and out very quickly. I would recommend this facility, over any other place I've been in town.