Ideal Chevy in Avon tried to pull a fast one on my wife and I today.
I talked to Justin on the phoneThursday 1-10-13 about leasing a Chevrolet SUV. We talked about the lease terms, down payment, mileage etc... (24 Month Lease, 15,000 miles per year...)I verified all details with him on the phone at least 3 times and he stated that he was on the same page. He was very prompt with calling me back 3 or 4 times going over the details again. We came to a deal on the phone for $328 per month that I agreed to.
On 1-11-13 my wife and I went to Ideal Chevrolet of AVON NY to seal the deal with the cash down ($2,000) and all the required paper work Justin requested. Justin was not in yet so we waited and started the process with another salesperson. Justin arrived around 10:06am and took over the process with the finance manager. They came back out to us with a higher payment of $399 on the same vehicle we had spoke about the night prior. I questioned this immediately of course and was told that I told him totally different information on the phone and it must have been a bad phone connection that caused this confusion. Of course I verified all the details prior just to avoid this sort of bait and switch type of deal that a 1980's style auto dealership tries to pull on its potential customers.
To make a somewhat long story short, I left promptly with my wife and will never have one good thing to say about this dealership and its "new management"
To look back on the deal, I should have seen a red flag as the first thing that came out of Justin's mouth on the phone was "this dealership is under new management" I guess there was a reason he stated this as they have had many issues in the past.
If you are looking for an honest and comfortable dealership to purchase a car from, I would avoid this place like the plague....