I agree wholeheartedly with all the negative reviews on this site. Dr. Feliciano completely ripped us off prior to closing her office. She not only provided care below the expected standard, but also overcharged us by adding all kinds of lab fees that totaled more than $2000. There isn't enough space her to tell the whole story. I have already reported her to the board.Share Review
Mona Liza Smiles
- BBB Rating:
- Mon 9:00 am - 6:00 pm, Tue 9:30 am - 6:00 pm, Wed - Fri 9:00 am - 6:00 pm, Sat 9:00 am - 3:00 pm, Sun Closed
- Extra Phones:
Phone: (305) 949-5626
- Payment method:
- amex, cash, debit, master card, visa
- English, Spanish
- Dentists, Dental Clinics, Implant Dentistry, Oral & Maxillofacial Surgery, Prosthodontists & Denture Centers, Dental Hygienists, Teeth Whitening Products & Services, Endodontists, Orthodontists, Cosmetic Dentistry, Physicians & Surgeons, Oral Surgery
Con Artists! A whole team of thieving horrible people. Nice and sweet when you first meet them and after you sign your finances away they do sub-par work. They tell you to get certain procedures done that you really don't need. Ian is very manipulative and will have you sign off on billing information without fully explaining all the details about the 15% interest you'll have to pay. And Dr. Liza Feliciano is hard to define - she seems nice but she made a big mistake on the filling and...view more crown on my tooth which led to a horrible infection in my mouth that lasted for months and eventually the tooth had to be pulled. That cost me over $4,000. The receptionist always has an attitude and will do nothing to help with any questions.
Very deceiving dental practice.view less
When you came into our practice for the first time we take a full set of xrays. When you were presented in our office, the tooth that you are describing had an existing root canal that was performed at a earlier time treated with another office. When you came into our office a year after your first vist complaining of pain, you accused us of doing poor quality work. You accused us of doing a bad root canal and you were upset. I showed you your initial xrays proving you had that root canal done prior to you ever came into our office. What I found strange about your review is you complained you had to go and get it extracted and it cost you four thousand dollars. If you felt we had done malpractice on you at that point, why would you continue treatment with a extraction and implant followed up by a crown at our practice. You are just upset because we would not let you abuse our office with all of your complaints to the better BBB and you insulting reviews about mal treatment from a respectful doctor in our community. If you felt like we did malporactice, you would have filed a complaint with the state. Your only problem is your insurance said it would pay for your bonegraft and they declined payment and you are financially responsible. In the future, if you are so willing to make such bold claims against a doctor to ruin her name, at the least put uour name.
STAY AWAY!!! This place will perform work that is not needed, then after they have milked your insurance company for everything you qualify for, let you know that your not wanted as a client anymore!! I have never experienced anything like this in my life. I wouldn't be surprised if this place is shut-down soon.Share Review
First I will address the issue that we told you you were not welcome in our office. We have a responsibility to our existing patients to not let them be subject to abuse or disrution in our lobby or treatment rooms. You have avoided treatment for a long time and when a doctor tells you of your condition, you call her a liar. You create a scene and disrupt the office. If you do not agree with the doctors diagnosis, you are more than welcome to go and get a 2nd opinion. You have no right yelling and disrespecting the doctor. Dr. Feliciano has a perfect reputation with the board and has never had a complaint filed on her for mis-diagnosis nor malpractice. We have the right to refuse treatment to patients that display such uncontrollable actions as you such displayed. As for the insurance milking, again, we are in godd standing will all insuraces for the past ten years and have never been questioned for over billing or over charging of insurance benefits. All treatment has to be submitted to your insurance carrier so you may receive such benefits. When all benefits are exhausted, you the patient is financially responsible for the rest. Unfortunatley, with your benefites (which was very limited would have been used in two visits. When you visited our office, you signe disclosure that we are not your insurance company and we get paid for services at the time they are rendered. Its not bad business, its just business. As much as Dr. Feliciano would love to treat patients for free, that is not the reality. It cost money to perform dentistry. Again we are sorry you fell this way, but maybe the office you are at now doesn't bill your insurance and you pay everything your self so the will not be milking your insurance.
This place doesn't do what you ask to be done. They will give you a plan of what they want to do to you and if you take a minute to look at it all, it will completly use up what ever insurance you have and then they will tell you they can not see you anymore. Don't help this place out by even going there once.Share Review
Mona Liza Smiles will not due treatment that would result in malpracticejust to please a patient to not have any out of pocket expense. We will also never do insurance fraud so a patient has no out of pocket expense. If you were diagnosed with periodontal gum disease, we cannot do a regular cleaning. Sorry but that is where we stand. If you want to keep walking around with an active infection in your mouth, that is your choice. We cannot perform treatment that you want just so you save money. We hope you have since your review received a 2nd opinion and at the least started you treatment for your condition. Best of luck, J. Eion Hall