I had an absolutely amazing experience at Dr. Alexander’s office. I called to make appointments for my children and myself because we were all having allergies and irritation, and I needed an updated prescription for my glasses. I am a mother of two young children and it is never fun going to the doctor’s office. When we walked in to the waiting room, we were greeted by a warm smile from the nurse. I signed us in and sat down with my kids to fill out our paperwork. Of course that didn’t last long and my curious 3 year old began talking to the nurse and asking her questions. She was very polite and friendly which was a big help as it gave me time to fill out the paperwork. We were invited back to the exam room shortly after arriving. My 3 year old was first and sat in the chair. Dr. Alexander came in and introduced herself to us. My 3 year old is use to us going to the doctor for shots and she immediately told Dr. Alexander that she didn’t want any shots. The doctor was very reassuring and calming and told her not to worry, which really helped put my daughter at ease. The doctor showed pictures to my daughter to see if she could tell what they were from a distance. It took a second for my daughter to get the hang of what the doctor wanted her to do and where to look, but Dr. Alexander was very patient and friendly. The doctor even had to put eye drops in my daughter’s eyes and it went great! While her eyes were dilating, it was my turn in the chair. I had my one year old in my lap which made it challenging but both the nurse and doctor were patient and accommodating. One of the things I really liked was that when I was telling the doctor about the issues I was having with my eyes, she showed genuine concern and took the time to explain what was wrong and things I could do to help my eyes feel better. My 15 month old was the last to have his eyes checked. The nurse came in to help the doctor put eye drops in his eyes which was difficult but he got over it quickly. The doctor was having a hard time looking in his eyes because he kept moving. She had a variety of toys she brought out to keep his attention which worked for a little bit. I told her I was still nursing him and I could try to sooth him like that. She was perfectly fine with it and encouraged me to try. I worked like a charm. She didn’t make me feel self-conscious and she was able to complete his exam while I nursed. All of the rooms were clean, neat, and welcoming. Needless to say, I couldn’t say enough positive things about my experience here and would strongly recommend them. We will definitely make our appointments here in the future.
4613 Bee Caves RdWest Lake Hills, TX 78746
From Business: St. David's has a team of skilled and caring therapists
12201 Renfert Way Suite 110Austin, TX 78758
From Business: At North Austin Pediatrics, our team consists of experienced, compassionate pediatricians and friendly, nurturing staff members who take pride in giving our young p…
Serving the Austin Area.
From Business: The Watershed is recognized as a premier drug rehabilitation center in medical drug and alcohol detox (detoxification), and is an outstanding substance abuse treatm…
In January 09, I was diagnosed with a mass in my spinal cord. Up until then I had been a healthy 40 year old. I went and saw Dr. Hummell(who is NOT with Nero Texas, he is with the brackenridge group) first, he spent 15min with me and told me I would most likely lose bladder, bowl, and sexual function and that I would probably be in a wheel chair. He said it was going to be really hard for him to get this out of me. Dr. Hummell told me how embarrassed he would be if he got in there and found out it was MS. His posture was away from me and he wasn't personable at all. I left there wondering if I should just end my life. After that, I lined up 5 different doctors, Neuro Texas was my next stop. I went in and Dr. Burnett spent and hour with me drawing pictures of my spinal cord, showing me the MRI and discussing the surgery and what I could expect. He told me that if everything went perfectly, I'd be in surgery for 3hrs and that I would WALK out of the hospital in 3 days or so. He did tell me that it was contingent on how things went when he got in there. I was so impressed I cancelled all my other appointments. I want to emphasize, he spent an hour with me explaining things in a way that I could understand and answering all my questions. I left confident that he would take care of me. He called me the night before surgery and told me to get some sleep, that he had everything ready for me first thing the next morning. He was going to take care of me. I was a basket case having never had any major surgery. The call was nice and more than I expected. I was in surgery for 3.5 hours. They got all the tumor out and found it to be a level 2 empendymoma. I required no further treatment for the cancer. I was in the hospital for 6 days. mainly because I didn't react well to the pain meds, they made me violently ill. St. Davids did a fantastic job of caring for me. All of that was 3 mos ago. I was back to work in 4.5 weeks after surgery. I do have some loss of sensation on my left side but should get most of that back in a year. I walked out of the hospital and Dr. Burnett continues to care for me. He's a great doctor and I would highly recommend anybody needing neurological care go see these folks. The office staff makes me feel like I'm part of the family and Dr. Burnett treats me like he's known me for years. That's important because your mind needs healing in this sort of situation just as much as your body does.
I went in for upper respiratory issues. I had pneumonia. I have COPD and have had pneumonia a few times. I know what pneumonia feels like. I told the dr. That I had pneumonia and I would like an x-ray and antibiotics. Not that I'm trying to tell the doctor her job I just know what pneumonia feels like. They did all the pre stuff like temperature and pulse rate and all that. My oxygen saturation was at 93 to 94. The doctor came in and insisted that I take his nebulizer and steroid shot because he was very very concerned about my oxygen saturation. I told her I would like to just get an x-ray and some antibiotics. I felt like she was just upsetting this other treatment. I am guessing she gets paid on flat rate and commission. She kept insisting so much that I went ahead and did it. Then she asked me if I still want to get the X-ray and kept insisting that I need to go to the emergency room even though my saturation for oxygen was not below the 92. I said yes on the X-ray and no to the hospital. They came back in after the X-ray and said you have double pneumonia. I said yes I knew that I told you that. And then she called in the antibiotics and such. It cost me an extra $85 for the other stuff that she did. When I told him I needed a doctor's excuse the next day they dated the excuse from the night before at 8:30 when I went in when my work didn't start till the next day at 7:30 in the morning. Then they could only do it for 3 days. So the third day is not covered. It is a Friday before the 1st of January and so I get next Monday after all for the 1st of January but now I will not get paid for it because I have no doctor's excuse for that day. I will never go back to this place again and I recommend that you read all these reviews before you do. So disappointed that it's just about the money. Donald Corder