I had my Pteregium removal and graft done in their OR/Surgery section with my Eye Doctor. Days before the surgery RNs called me a got all the pertinent information about me and my insurances. Well, that's the most important part of the calls. How are you gonna pay this hospital :). Then time came where I had to ask the time of my surgery... Guess what? These RNs don't freakin know. One of em tried to give me a number to call back. One of em transfer my call to another dept where she can't give me a tentative time. Then another one said.. most patient showed up here at 8 am... What kind of crap is this? Their excuse was.... well Doctor's schedules changes all the time so we have to give u a number to call the afternoon before your surgery... Wooow... you call this professional environment. Then what matter worst is that... I've never given any instructions about not taking any foods or drinks the day of the surgery. I had to argue inside the prep room about all of these. They have to confirm with my Dr that it's still ok to proceed. Procedure was done very well. The only complain i had was for us to drive to his clinic for contact lens right after surgery. My driver was not really familiar in Austin and I have to give direction while am still drugged with painful left eye. SCREWED-UP!!!! 1 star for scheduling surgery 1 star for the first rude RN named Sharon 5 stars for the 2nd RN who prepd me 4 stars for the procedure itself. had to take 1 for the lens 1 star for 3 RNs who called me 1 star for the RN who followed up on me. Would I recommend this OR/Surgical unit? If you have a V good doctor then yes. If you don't know your doctor then... Hell NO!
My good friend was just sent home from Cornerstone. We were vey happy with the care he recieved there. The staff was busy, but always made time for us. The DON and Administrator visited with him to make sure everything was going ok. If i ever needed to be in a hospital for a long time, I would go there. Tim
Love that my kids are like family that our doctors know my history and my and my children's they are great doctor's and students doctor's are as well helpful and knowledgeable my cancers and my kids well being