I am sorry that you feel that way, the only services we provided for you were the rug washing and the delivery of the rug to your storage room. We also custom cut a pad for your rug by your husband's request, which you wanted to return after cutting, and when pads are custom cut for the rug's specific size, they can not be returned. For your request after you selected a few rugs to see in your home, we brought them to your home and you didn't like any of them, so we took them back to our store. We guarantee our prices for the quality we show to our customers. An 8 x 10 rug could be priced anywhere from a few hundred dollars to more than tens of thousands of dollars depending on the quality of the rug. We always try our best to treat all of our customers with the highest respect and the best quality services. That's why we are still in business and growing every day even though we had moved from Austin to Southlake, Texas, and we still have many of our previous customers in Austin supporting us along with our current DFW clients and still provide a shuttle service to and from Austin and Southlake. Again, I'm sorry that you feel that way and maybe there has been a misunderstanding. We hope you forgive us.
10225 Research Blvd Suite #3000AAustin, TX 78759
From Business: We love to shop! At HomeGoods we have a passion for finding unique and beautiful home decor. We're the only store of its kind to offer top quality designer and bran…
I had just gotten back into to town after being gone for the holiday weekend and found that my dogs had had several accidents around the house. My carpet is light in color so I was really concerned about getting the stains out. I am also very sensitive to scents so pet odor really bothers me. Precision was able to come out the same day I called. Walter, my tech did an amazing job. Not only was he friendly, but he worked really hard to get out not only my new stains, but several old ones as well. Since my last carpet cleaner moved years ago, I have tried out many other carpet service companies over the years. None of them came even close to the service I got today or were are reasonably priced. I definitely have found my new regular company.
I came home from work last night to the bathroom, bedroom, hallway and living room sitting in water. I thought at first the rain had flooded, but realized that the toilet had leaked. I had used Precision Carpet Care for a regular carpet cleaning a few months ago, so I called Jason to ask him what to do. They came out within an hour and extracted all the water, pulled back the carpet and pad and set up fans and other drying equipment. They are working directly with my insurance company and so far I haven't had to do anything. I just want to thank Precision for coming out on such short notice and for taking the stress off me!