Warehouse Pool Supply
13201 N RR 620 #C-300, Austin, TX 78745
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I don't live close to this store but purchase all of my supplies and equipment here.
The manager helped me convert my chlorine pool to a saltwater system. After that, the pool service in Kingwood would put chlorine tabs in the pool when I asked them not to. I called the manager at this Warehouse and asked him if he knew why they might be doing that. He said that he would call my pool service and figure out why and then he called me back and let me know he spoke to them.
After that I never had any problems with the pool service. I feel like he went above and beyond what he had to do as a manager of a pool store. I will definitely continue to buy my supplies and equipment at this store.
This Warehouse location has wonderful service, the staff is very helpful. I saw there was a negative review about this location and after always shopping here and having a great experience I wanted to take the time to say that I have never had any issues shopping here. The staff is always friendly and eager to help me with my pool questions. I always get what I need here.
I love this location of Warehouse. I used to frequent the Brodie location in Sunset Valley but we recently moved up north and now we won't go anywhere else.
I see that there is a negative review but I think the management has changed since then (2008). The new guy is helpful and super knowledgeable. He actually transferred from the Brodie store and has worked for the company for as long as I've been shopping there.
05/29/2008Provided by Citysearch -
In April I purchased a Polaris 360 from this store. I got it home to find out it was used equipment put in a new box. When I returned it and complained I was offered a new unit but nothing else. The manager did not seem concerned at all and said that it must have come that way from the factory. No compensation (gift certificate, discount, etc.) was offered for my time in having to bring the used equipment back to the store. Paying $600 for used equipment is not cool.
I wrote a letter to the main office in Katy with no response. Seems that the whole chain is not interested in someone being sold used equipment or making things right.
Until then I had been fairly happy with the service and knowledge at this store. However I won?t be shopping here anymore.