The only reason this "salon" is receiving one star is because NO STAR is not an option. I personally have not had my hair done here, but my best friend has and tonight we stopped by to address an issue.
Her appointment was with Toni and she had brought in a picture to help demonstrate the color job she was seeking. After he spent "4 to 5 hours" (according to Toni) and she spent $250, she walked out with the worst color job I've ever seen. She looks like a walking highlight horror story that you hear about, but never experience yourself. I cannot believe that any prideful stylist would allow a client to walk out looking the way she did. It looks as though he tried to add blond highlights, knowing it wouldn't take, but hoping it would give her the color as such was in the picture. There's also a clear line where the coloring starts (several inches below the root) and it looks as though he put the color in his hand and ran his hand through her hair. I will be posting a picture on here later.
This evening we stopped by to address the issue. I joined her for moral support as she was hesitant about bringing forth the issue. Naturally, she requested a refund because only an idiot would allow someone who already ruined their hair once, to do it again. After requesting a refund, Toni refused and claimed refunds are not given. He informed her that her hair was too dark for the coloring job she wanted. If he had known this, as any registered and trained stylist would, he should have informed her of this before doing the job. Perhaps he could have made a suggestion. Otherwise, instead of allowing her to leave with an orange mess he should have said something like "You know this didn't turn out how I thought it would, but if you come back by tomorrow I'll correct." And that would have prevented this whole issue.
After being asked for his license number (for the situation to be reported the Texas Department of Licensing and Registration), he refused to give it. As I was showing him the picture of what she asked for as well as a pic of what she actually received he took my cell away from me and when I went to grab it back, he jerked it away for me until I demanded for him to return my cell to me. Instead of focusing on my friend and being more concerned about an unhappy client who paid $250 for a hideous coloring, he was more focused on me and why I was there with her. When someone is this defensive and argumentative, why wouldn't my friend have someone else there to support her? At one point, when my friend politely explained her displeasure while also informing Toni that she did appreciate the time he spent on hair, I sighed, which seemed to have set Toni off as he told me to leave, go sit down, go away, etc. To which I informed him that he needed to focus on her and not me.
Supposedly she'll receive a call from the owner regarding the issue. We shall see. I will leave an update on here as well.
Toni was rude, disrespectful, and had no regard for a client who trusted him and paid good money for a bad job. Myself...I didn't appreciate him grabbing my phone and jerking it from me. Don't touch my personal property and don't disrespect and duly deserved unsatisfied client.
I'm not sure who wrote the previous reviews on here. While some may be true reviews from satisfied/returning clients, they all seem to say the same thing. They seem to have the same wording and similar sentencing....kind of like the same person/group of people wrote the reviews...maybe family members of the "stylist"? Hmmmm.