I had a great experience here at Urgent and Family Care. Let me first share what happened with me- its an long review so please bear with me. We first went to other urgent Care and we had to come here when the first one did not want to work with us but I am glad we came here and it is going to be our urgent care going forward. So here is the story: It was Saturday and my 3 year old son had started bleeding in his ears so we thought we will utilize the Urgent Care of Kids at Round Rock for a quick check up. I checked my insurance website and they were not listed there as In-network. But sometime providers are not listed even though they are in network. So I called up there to make sure my insurance was accepted. The guy on phone told me that they generally accept my insurance company but to confirm if it will work with my specific plan, he asked me to come to the facility with my ID and Insurance card and he will be able to verify it. I took my son there. The two guys at the front office were cordial and were about to check my insurance when a lady working there told us that they can't check the insurance until they put me on schedule. A schedule in urgent care! I mean we go there for urgent need but anyway the guy told me they can just enter my information and see if my Insurance will work. I was okay with it but they lady again interrupted and handed me 5 -6 pages of forms and told me that I first need to fill those out and then only she will be able to check the insurance. I requested to verify the insurance information first and told her I can fill all the forms later because they would be of no use if my insurance wouldn't work and I will have to go to other urgent care (there is couple of them nearby). But the lady wouldn't budge although the two guys were ready to work with me. At this point my patience ran out and I walked out. Then I went to "Urgent & Family Care at Avery Ranch" and they verified my information immediately and provided us the care we needed. The staff, Nurse and the Doctor were very professional and super nice. They have all the equipment and very clean rooms. We were in and out of there in 30 minutes and most importantly with peace of mind. In Short, they were my second choice due to distance from my home but after the experience I had with them, they are going to be my first choice!