I had no appointment with the vet but was shown into a room, & Dr Bradley came in & listened to what was wrong with my cat, whom she'd seen before. She discussed our options, explaining each one, and I feel she really cares about my cat, and the choices I face. Dr Bradley and Dr Chapin both have seen my cat through his lengthy illness, and both have been very supportive of us throughout this terrible disease. George has histoplasmosis, which is fatal, and they have been so caring and kind about the hard choices I've had to make about George. In fact, two different Banfield hospitals have taken care of George through the last 3 years, and without the Wellness Plans, I couldn't have afforded the expensive care that George has needed. In the past 2 visits, the Banfield at Tech Ridge has offered to see George at the last minute, by offering to working him. Drs Bradley and Chapin can not have been have been more caring doctors. I really think the world of the Banfield doctors and staff!