Got financed but...was it worth it???
I went to this dealership because of their easy financing, but be warned - don't trust anything the staff tells you.
***ISSUE #1: Blowing off unsatisfied customers**** I went in with $1000 for a down payment. I was told that I would need $1500 down. So, I said I would have to come back the following week - after I got paid. Mike, my salesman and the manager's son, told me to post date a check and he would personally hold the check until the following Friday. Needless to say, that check wasn't held. When I questioned Mike, he told me that I signed paperwork saying the check would be submitted 4 days earlier than we verbally agreed. I asked for copies of the original paperwork, and never received anything. After 2 weeks of harassing them (all levels of management) with phone calls, I eventually received a call from Mike. He said he sent the paperwork, and offered to send a fax. I told him that I wanted copies of the original paperwork because I knew that I never signed any document that referred to holding funds, and I asked him how my signature got on that paperwork if it truly existed. That day, I filed a complaint with the Better Business Bureau and informed the General Manager (who was not a relative of Mike's) of my actions. With that, they did refund me for the NSF fees assessed to my bank account.
***ISSUE #2: Possible Lemon Laundering***** The first car we looked at was a white Kia Spectra. It didn't have tinted windows, but it did have a rear spoiler. We test drove the car, and all seemed well. I went inside to start filling out paperwork, while my partner went with Mike to pull the car up for "Make-ready". Five minutes later, my partner walked in with a concerned look on her face and said, "There's something wrong with that car. Mike got in it, and it wouldn't start. He said there's something wrong with it so he's not gonna put us in that one." So, the second car, was also a white Kia Spectra. This one had tinted windows, but it didn't have the spoiler. I bought that Spectra at a good price, but the car has been in the shop twice (internal transmission failure) with less than 18K mile on the car. I am on the verge of filing a lemon law claim, and looking into the possibility of this dealership engaging in what is called "lemon laundering".
***ISSUE #3: False Promises***** I was referred to this dealership. With that, two promises were made. 1) The person referring me would receive a $100 referral bonus. Don't hold your breath because that never happened. 2) I was told that if I gave them all 10's on the J.D. Power and Associate's survey, I would get a free oil change. Again, I asked Mike about my free oil change, and he didn't bother to even acknowledge the question.