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General Info
Location. Sheraton Austin at the Capitol is a business friendly hotel located in central Austin, close to French Legation Museum, Texas State Capitol, and Governor's Mansion. Additional points of interest include Travis County Law Library and LBJ Presidential Library.
Hotel Features. Sheraton Austin at the Capitol's restaurant serves breakfast, lunch, and dinner. A bar/lounge is open for drinks. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, an indoor pool, a spa tub, and a fitness facility. This 3.5 star property has a business center and offers small meeting rooms, secretarial services, and a technology helpdesk. Complimentary wireless Internet access is available in public areas. This Austin property has 1858 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. Wedding services, tour/ticket assistance, and tour assistance are available. Guest parking is limited, and available on a limited first come, first served basis (surcharge). Additional property amenities include a rooftop terrace, a coffee shop/café, and a concierge desk. This is a smoke free property.
Guestrooms. 364 air conditioned guestrooms at Sheraton Austin at the Capitol feature espresso makers and coffee/tea makers. Bathrooms feature complimentary toiletries and hair dryers. Wired high speed and wireless Internet access is available for a surcharge. In addition to complimentary newspapers and safes, guestrooms offer multi line phones with voice mail. Televisions have pay movies. Blackout drapes/curtains, electronic check out, and irons/ironing boards are also provided. Guests may request refrigerators and wake up calls. Housekeeping is available daily.
Notifications and Fees:
The following fees and deposits are charged by the property at time of service, check in, or check out.
- Self parking fee: USD 16 per night (in/out privileges)
- Valet parking fee: USD 26 per night (in/out privileges)
- Pet fee: USD 60 per stay plus USD 250.00 one time cleaning
- Fee for in room high speed Internet (wired): USD 9.95 (for 24 hours, rates may vary)
- Fee for in room wireless Internet: USD 9.95 (for 24 hours, rates may vary)
- Rollaway bed fee: USD 20 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Reviews & Recommendations
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WAY overpriced for an average hotel
Provided by Citysearch
Stayed for a business conference for 3 nights. To be clear, this review is for the Sheraton Austin @ Capitol. Pluses: + Great workout room + Convenient to state capitol Cons: - Expensive (even with group discount) - ""Indoor"" pool is connected to outdoor pool in some kind of solar heating attempt (fail); don't plan on swimming unless it's warm enough to swim outside. - No refrigerator or microwave in room - Not convenient to clubs or convention center (walkable, but about a mile away) - No continental breakfast (might be expected for the price); for pay options were pretty expensive (something like paying for bacon by the strip) - Internet access in room is an additional fee and free public hotspots in hotel are very small (not a good option during our in-hotel business event), requiring frequent re-activation - Parking is $16/night, although we got a group rate of $8/night. Not sure what other hotels charge, but you can park on the street for $10/day. - Curt hotel staff Summary: I feel that Sheraton is an outdated, snooty brand. I will never stay here again, even if business event is held in hotel. There are MUCH better options in Austin.
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Insects in the Bed, No Water, Bad Customer Service
Provided by Citysearch
My husband and I arrived on a Monday night at 11pm to check into our room, which we had booked far in advance. We were excited because the hotel advertised that it had recently been renovated. When we arrived, we were told that the water had been shut off between 11pm and 5am due to an emergency. It wasn't ideal after our 14 hours of driving, but we figured emergencies happen, and planned to make the best of it.\r \r We got to our room and discovered there were two double beds and not one king bed, as we were promised. The front desk said that was also due to the emergency. So, we washed our faces with our own bottled water (which we luckily had in the car) and pulled back the covers to the bed, only to see INSECTS! There were INSECTS in the bed!\r \r We got dressed, packed up, and went back downstairs to cancel our reservation and change hotels. We didn't want bedbugs as a souvenir of Austin.\r \r The woman at the front desk looked as though she was still in high school and didn't seem to know how to handle any challenges. She told us the Sheraton could ""comp"" us a room for the night at another local hotel, but any charges at the new hotel after that would be ours. That seemed fair, so we called Expedia to change reservations.\r \r After we had a new reservation, the woman at the front desk told us that since they were able to cancel our reservation for a full refund, they would not be ""comp-ing"" our room at a new hotel that night. We would have to pay walk-up rates at whichever hotel we chose. We ended up spending much more money than we had planned due to the dire situation of being stranded in a strange city at 2am (by that time) with nowhere to stay.\r \r We were baffled at her lack of customer service. To recap: we got the wrong kind of room, there was no water in the entire hotel, and we had insects in our bed. She apologized insincerely and went into the back room, safe from customer complaints.\r \r Boo. Shame on you, Sheraton.
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Very average for a Starwood property
Provided by Citysearch
I recently stayed two nights at the Sheraton. At best, this location is average. When I checked in, I asked for my bags to be brought up to the room as I was short on time for a meeting. They weren't delivered and took over 30 minutes to arrive after i went to the room later that evening. Room was dated from bathroom to room features. Ordered dinner in the bar/restaurant (club sandwich) and it took close to 45 minutes to arrive with only a dozen or so people watching MNF.
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Great Staff, Awesome Location
Provided by Citysearch
The Marriott is blocks away from I35 and 6th street. We came to Austin for our friends for their 21st birthday and enjoyed the great service. Our bell man Joe was the nicest guy and very friendly. We stayed in a two bed suite that over looked the Capitol. It was very luxurious and comfortable. The suite had a great dining table, bar, huge TV, and a comfy couch. Most suites we've stayed in felt very stiff and conservative, the Marriott was very relaxing and homey. The hotel room's beds were soft and cushy, and felt as if were made just for us. Most hotels have dingy sheets and pillows, but the Marriott's were just like new. Our stay at the Marriott was the best. If you come to Austin for business or pleasure, I definately recommend the Marriott hotel and suite, it was well worth it!
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Great Location
Provided by Citysearch
This place is in the best spot, really close to bars, clubs, shopping and just about anything else you need. The front desk staff is very friendly, and the restaurant, Rojo Red, is pretty good. I would stay there again.
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A great hotel
Provided by Citysearch
Stayed here a year ago,enjoyed it a lot.Had a great view of Stubbs from my room,just a short one block walk.Good value.Even room service was good.The pool area is very nice and the grounds are beautiful.I will definitely stay again.
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