My experience at Orbitz has been absolutely wonderful!! I have been getting a haircut there about once a month since Oct. 2007, always with Erin, and I am always just blown away by how good of a job she does. I am a chronic stylist jumper, because I am never just 100% satisfied, but with Erin I am always 110% satisfied! For example, the first time I walked in, I brought a picture of what I wanted, she politely explained to me that it wouldn't work well with my hair, but walked me through a style similar that would work. Every step of the way she checked to make sure I was happy, when I wasn't she listened and adapted. Then, about two weeks ago, I walked in with pictures of what I thought I wanted, and told her to surprise me, and it is the best cut ever! I love it! Also, I have gotten a massage here, and the therapist is wonderful! She got all of the knots out of my back, and was so nice! The one thing with the massages though, is being that the house is older, you can hear a lot of what is going on in the salon. That is a bit distracting. I am still going to return though because she did that great of a job!! The other wonderful part about Orbitz, is that you get a free three week trim. Being that my hair is super short, that is perfect maintenance, and they are so nice, event hough you aren't paying!! I just love everything about every visit I have made to this salon! Just Wonderfully Amazing!!!!