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On Site Computer Solutions

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Started in 1992, On-Site Computer Solutions specializes in full network support, information technology and managed security services. It is one of the leading providers of customized and optimized information technology solutions, services and consulting for small to medium-sized businesses in Austin, Texas. On-Site Computer Solutions has served more than 600 customers with website design, network support, server co-location, managed network and application consulting services. Some of its clients are iTaggit, Motion Computing and Texas Land Title Association. The firm s partners include Microsoft, Tribridge, Cisco Systems, Kaseya and Dell.
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TollFree: (800) 254-6281

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Brands:
cisco, dell, microsoft
Neighborhood:
North Shoal Creek
Categories:
Computer Network Design & Systems, Internet Products & Services, Computer System Designers & Consultants, Computer Software & Services, Computer Technical Assistance & Support Services, Computer Hardware & Supplies, Computer & Equipment Dealers

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12/09/2011

Overall
We used Onsite to manage our n...

We used Onsite to manage our network infrastructure and maintain our computers for quite some time. They would also order new computers for us and set them up as needed with programs, domain settings, etc. It took us a while to realize how poor their service really was! They did a good job of hiding their ineptitude!



What we realized after contracting these yokels for much too long, was that they were not only incapable of solving small IT issues without consulting Google search, but that they were stealing components off our newly ordered computers when they would receive them. On more than one occasion, we had parts missing from our brand new Dell workstations that are typically considered standard with a new computer order.



After we fired Onsite and started using a much more reputable company to take over, we also realized how incredibly poorly they had set up our network infrastructure. Backup systems were not working properly and we lost very expensive data due to Onsite's lack of service; apparently this had been going on for months and was something they were being paid to monitor. It took months to fix all the little band-aids they had applied to our network/server. In addition, it usually took days to get Onsite to fix common computer errors (either remotely or in person). It seemed all they were interested in was collecting their monthly fees while sitting back and offering poor to no support. I've known fifteen-year-old kids who could have performed a better job!

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On Site Computer Solutions

8500 Shoal Creek Blvd # 3-100AustinTX 78757

(512) 498-1000

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On Site Computer Solutions

8500 Shoal Creek Blvd # 3-100AustinTX 78757

(512) 498-1000

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