12/27/2011Provided by Citysearch -
I was introduced to Maggiano's in DC and Maryland. In the east, the service was impeccable. The food was delicious and they always made us feel good. Here, in Austin, the venue looks familiar, but the service is not quite up to par. They need to coach and polish the staff a bit more. They also need to remember the golden rule to cater always to the customer. I still enjoy the ambiance of Maggianos, I also enjoy their food. The food is always delicious. I just miss that extra Italian hospitality that the Maggianos' out east have. I will continue to go there, and I encourage other's to do so. I would also add, that in DC, the Maggiano's had free valet. Here, they have no valet, or if they do, the valet charges. Yeah, their management/owner still has some areas to improve upon.