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Luna Nail Spa

OPEN NOW

Today10:00 am - 7:00 pm

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Business Details

Hours:

Regular Hours

Mon - Fri10:00 am - 7:00 pm

Sat9:00 am - 7:00 pm

Sun11:00 am - 5:00 pm

Payment method:
master card, visa
Location:
Gateway Plz
Categories:
Nail Salons, Day Spas

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Reviews

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10/28/2011
Love it! Faithful Customer for Years!

The exact opposite of what the last 3 bad reviews have said. I've been going to Luna Nails for years so I should know. Have also lived in various big cities across the country so I have a good gauge of what a great nail salon should be. They are all very friendly with great customer service skills and the place is very clean. I was lucky to find Luna Nails and I will stick with them! I recommend either Tracy or Lynn ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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07/22/2011
SUCKS!!!!!!!

First off, let me begin with the place extremely dirty. My gel polish came off the next day. Employees didn't speak English and they weren't able to explain why my cuticle was bleeding during my manicure. Their tools did not look sterilized and the spa chairs had a foul odor coming from them. I would not suggest coming here.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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06/19/2011
HORRIBLE!!!

DO NOT USE THIS SALON!!!!!! The OWNER admitted himself that he does NOT CARE about his clients.... I had a very bad experience after being a committed customer for over a year and he was not willing to hold up to the refund promised to me when it came time and told me he would prefer to lose a client than do what he has to to resolve the situation because he does not want a single customer thinking that he would ever... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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06/09/2011
Clueless Service!

I read many good reviews on this website about this shop and I was very excited to check out the great service they advertise, but when I got there to get my pedicure done, OMG, what a job, I could not believe it was the same shop mentioned in the site. Employees didn't speak English correctly and didn't understand what I wanted when I was trying to explain to them. Their tools and the shop in general was extremely d... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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06/07/2011
The number one nail salon in Austin!

I have been to countless nail salons in Austin but I paid high prices for not so great service! But here at Luna Nail salons I had great service and a great price! The staff there is so friendly and nice! The salon is so clean and I have allergies but here I could breath clearly the music is always nice and relaxing I could also watch TV there. I could bring my laptop or any device that requires Wi-fi and it is free ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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06/02/2011
best nail salon in austin

I had been going to Lunar Nail and Spa for a few months and I absolutely LOVE the place! It's the perfect setting, very relaxing and calm. Unlike other nails salon, this place is super clean and smells great. I hate cheap places as I've seen many friends who get infections. Not at Lunar Nails, They take hygiene very seriously, which is a deciding factor for me. The owner, Tracy, is a fantastic manicurist and knows ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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05/07/2011
Awful Experience

I was there this weekend for Mother's Day. First off the shop was extremely dirty. I saw tools that did not appear to be clean when they are supposed to be. During my pedicure the girl that was doing the job didn't know what she was doing and she cut me. I bled a little and it hurt. I tried to find her license so I could get her name but was unable to. I would not recommend this to anyone.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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03/12/2009
Terrible!

I was excited to find a place near home with some good reviews...so maybe just the lady I had sucked! She had braces....\r First off, she put my hands in freezing cold water to soak! Then was not gentle at all with the cuticles! She cut me 3 times! I didn't even recognize the names on the polish bottles which equals CHEAP! It also seemed a bit unsanitary. I do not recommend this place.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
06/16/2008
nothing special

Average nail salon. Don't understand why they have this picture of a salon on this site because it is not the same salon. I looked at this site before I went there and thought I was at the wrong place because the picture looks nothing like the salon...it looks like your normal nail salon in a plaza shopping center. Don't know why is says comp refreshments because no one in there was offered any. Service was avera... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
03/27/2008
OUTSTANDING SERVICE!!!

I've been here so many times and the service each time is absolutely wonderful. I usually get a manicure and pedicure but sometimes I do go for the solar nails, which by the way is incredibly natural looking. Lynne is my nail tech and she is friendly, very attentive, and handles herself in a very professional manner. The shop itself is very clean. The entire staff is friendly. If you decide to do a walk in, the wait ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Luna Nail Spa

10001 Research BlvdAustinTX 78759

(512) 345-5862

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Luna Nail Spa

10001 Research BlvdAustinTX 78759

(512) 345-5862

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