Just about the worst restaurant experience EVER!
I'm surprsied by the positive reviews I've seen on citysearch about this place. My experiences there have definitely NOT been positive. The ""last straw"" for me and this restaurant came earlier this week on 9/16/07. It was very crowded, but only one of their two registers was in use. The order-taker did not understand English very well. She was very confused when I told her I wanted a reuben sandwich with just a little saurkraut. ""A little saurkraut"" was a completely foreign concept to her. She tried to tell the cooks what I wanted, but since they were joking around and not paying attention anyway, they missed what she said. Needless to say, my reuben came out with *no* saurkraut (STRIKE ONE). I sent the sandwich back and reminded her I wanted *a little* saurkraut, not *no* saurkraut. She took the sandwich back to the cooks. They held it for several minutes then returned it to me again with *no* saurkraut! (STRIKE TWO) To make a long story short (too late), I sent the sandwich back. Guess what? On the third and final time this sandwich left their kitchen, it came out WITH NO SAURKRAUT! (STRIKE THREE!!) By this time, I was pretty upset, so I asked to see the manager. Since the girl who was taking orders had to leave her station to go find the manager, orders leaving the kitchen piled up since she couldn't call out people's numbers. There were also other diners waiting to order, so they had to wait longer too. Here's a sidebar - at most restaurants I know of, the manager is out front during the lunch rush - not in the back doing who-knows-what. Anyway, the manager finally appeared after 3-5 minutes of more waiting. In a somewhat confrontational tone he asked me what the problem was. I told him what I just told you, and his response was - ""well, do you want saurkraut or not?"" I'm hoping you know what my answer was. I got a refund, left the restaurant, and will NEVER go there again. Avoid Kneaded Pleasures like you'd avoid the plague. I wish I could give them 0 stars.