I'm a student at UT and it's been 2 years since I first went to Kerbey Lane Cafe. I think I've been there enough to write an overall review. Food is always good if you are not seeking for something very special. Greek Chicken is my favorite, all dishes are around and above average except for burgers. I think overall food/price ratio deserves a ""recommended-4 stars"" for this place.
The service, however, has never been above the Austin standards. People are rude (except for a couple of guys served last year) especially when you go there after midnight. They think all customers coming after midnight are drunk and deserve bad attitude. Last night they shout out loud to a group saying not to go in and wait outside (those guys were drunk and did not care, obeyed the orders). We were coming from studying hard, not drunk (maybe we could perceive it as ok or even fun if we were drunk), shocked with that behavior. It was like an army camp, unbelievable. That same night, our food waited to be served more than fifteen minutes after they were cooked (cook time 15mins, serving wait time 15 mins more). We saw our dishes just sitting there and no one dealt with them. Really, really bad service. When I told the guy ""I did not order this side but that"", he first tried to show me his notes and saying ""no you ordered this not that"" and then realized I was right but did not even try to apology. I think UT students deserve much more even when they are drunk and careless.
Overall, if you don't care about service at all, Kerbey Lane offers good food with reasonable prices. But, if you think service is as important as taste, you should definitely go to another place.