Kerbey Lane Cafe
2700 S Lamar Blvd, Austin, TX 78704
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I had heard Kerbey's had really good pancakes, so I went. It was busy, which I thought was a good sign. We waited 50 minutes to be seated, then waited 45 minutes for our food. Our food was cold, and look old like it had been sitting on the counter for a long time. We talked to the manager, who apologized but said they were busy. As if being busy was a good excuse to serve cold food. We allowed him to remake our food, which amazingly came out in less than 5 minutes. Our tacos were warm, but my husband's migas were cold, not luke warm, they were COLD. And my pancakes, well were the worst I've ever had. I will never eat there again.
There was a long wait to get in, after seeing our waitress, take three trips and 15 minutes to get the original drink order correct, somehow she couldn't quite get the coffee to the actual cup, wierd, she kept saying oh I forgot the coffee again, I understood that it was the glacial pace of service and not an overwhelming volumn of people that was the root cause of the long wait. We waited 50 minutes for our food to be served, it was ice cold, how do you cook eggs and manage to serve them ice cold, did they put them in the frig for a while. Sanitation is an issue here, the place was full of flies, very annoying and some concern for food that is left to sit out for 50 minutes. I took one bite of the eggs and asked for the manager. He showed no concern and offered to redo the order, they where still ice cold to touch when he brought them back, I asked him if he would eat them and he said no. Bad sign, we left, within 30 minutes I had Nausea. I don't know why the owner isn't concerned about this, the last positive reviews where in 2008, something is very wrong here, avoid this place.
01/18/2011Provided by Citysearch -
My girlfriend and I moved to Austin six months prior to our finally trying out Kerbey Lane. Many friends and acquaintances had recommended we try it out now that we live in Austin. The reputation goes way past the experience in my opinion. We decided to try it on a whim after a long road trip home. We were exhausted, so thought it was best to take our food to-go. We placed our order at 7:19 PM. We received the order at nearly 8:00 PM. We were already annoyed upon finally receiving our order in an unacceptable time regardless of whether dine-in or to-go. We gave KL the benefit of the doubt considering they still had a mild wait when we arrived. I assumed the kitchen was just in the weeds(maybe caught off guard by a late rush) and sh*t happens. We paid and I foolishly gave the server that took our order a four dollar tip(given I know how much depending on the kindness of others to earn a living really blows) on an eighteen dollar bill. Upon arriving home, we discovered our food appeared to have been under a heat lamp for the better part of the forty minutes we waited. That being said, one would think despite its awful heatlamp abused appearance, it would have been luke warm at the very least. Nope, it was as if someone had put it in the fridge after making sure it looked forgotten and inedible. All of the side items that were described as going with our entrees were also absent. I was exhausted from a four hour drive, so I thought against calling the restaurant at eight thirty at night. I sent a very basic complaint with all the points listed above(without the disgust) in a message to KL. I would have(at the very least) expected an apology from corporate if anything. They don't care. Not a word. For all of you that claim what a wonderful staple of culinary culture this is for Austin, WHY? Service is infuriating at best, food is forgettable at best, and they could care less if they make any bad impression on new potential customers. I don't get it. No restaurant survives with such blatant indifference to customers. Since so many are so loyal to such a local ""staple"", I can only warn you not to order food to-go from the location at 13435 Hwy 183 N Ste. 415. I cannot in good faith recommend the calloused idiot who took our to-go order for dine-in or to-go service. Her name was ""Victoria"" as printed on our receipt. Not impressed Kerbey Lane. Never again. Word of mouth and first impressions counts for a lot, regardless of reputation.
03/01/2009Provided by Citysearch -
My girlfriend and I have eaten at the Kerby Lane on South Lamar (both picked up and dined in) around 5 times now. I personally don't even like the food there, but my girlfriend does, so I'm forced to go along. Both times we have eaten at the restaurant the wait has been over an hour and a half long and on both occasions we were passed over by others that had shown up after us. On the first occasion the waitress got my order wrong and on the second occasion my girlfriend's order was wrong. Since then we decided to only get to-go orders from the restaurant. We've actually only made it out of there once with our food. The last 2 times we've gone to pick up our orders the food was not ready in the amount of time we were told with the latest occasion being today. The host told me the food would be ready in 15 minutes. I arrived at the restaurant after about 20 minutes and the food wasn't ready. I ended up waiting inside the crowded restaurant for 45 minutes!! At this time I was fed up and told the host to forget it and walked out.
Also, while waiting, a blind woman asked one of the hosts (tall, skinny guy with long hair) if he would help walk her to the restroom. He obliged and did so. Upon returning, he and the other host (red haired gay guy) proceeded to make fun of her with the red haired man saying, ""Great, she's probably going to end up pi$$ing all over the floor."" They said this loud enough where I'm positive 4 or 5 other parties waiting for a table heard them. After all this, my girlfriend and I have decided to never eat there again. The staff, in my opinion, is the worst in Austin.
10/25/2008Provided by Citysearch -
Whenever I visit Austin, I make sure to stop by Kerby Lane to eat. I enjoy the food. The proportions are great considering the low cost and I really enjoy the menu selections. My favorite right now is the Paris Texas Platter. As for the atmosphere, it is kick-back, mom and pop style with hippies or rock star-influenced looking servers. To me it is the essence of Austin. Yeah, sometimes the service is not speedy fast, but that is part of the kick-back atmosphere. If anybody is expecting to go eat there and get a ""yes, sir or yes, ma'am!"" at the drop of a pin, then you have come to the wrong place! They are not sucked in by the cooperate mumbo jumbo! They strive to make it their own and for that I give them props! Keep Austin Weird!
08/11/2008Provided by Citysearch -
we used to love this place, but it is consistently going down hill. i really want to keep liking it - but i doubt that i'll go back. last time i was there i ordered the portobello sandwich - i wish i could draw the picture of mushroom to bread ratio! only half of my sandwich had less than half of a mushroom (not exaggerating!) and about that much pesto. it was missing the cheese and tomato. when i asked the waitress if i could get the cheese and tomato and more mushroom (nicely) she said i would have to pay extra for the mushroom and rolled her eyes. of course i paid extra for the mushroom i didn't want to eat just bread! my mom ordered the pecan-crusted trout which should have been tasty, but it was disgusting. it tasted like it was microwaved for a really long time. very tough and dry, with little flavor. this is not the first time the food and service were below par. we were used to the service being bad, but now the food is following. this is the south austin location that i'm talking about, maybe the other locations aren't as bad - but i doubt that i'll risk it. too bad, i use to enjoy this place and would always take out of town guests here. now we go straight to magnolia.
05/16/2008Provided by Citysearch -
I love Kerbey Lane, don't get me wrong... I just prefer the location of Research Blvd, which is weird because I totally dig South Austin. Everytime I've gone to the Kerbey Lane South - the service has been a little lacking. The food is always delicious and a great variety of food to choose from. They are famous for their delicious Gingerbread pancakes (which are awesome)! It is a small restaurant with not a lot seating but it is an Austin Essential - so if you can't get to any of the other locations - then check it out!
03/01/2008Provided by Citysearch -
I recently dined at Kerbey lane the food was good and the waitress was nice and attentive but on the way out I saw an old friend while I stopped to say hi for about 2 minutes the hostess shoved me with her elbows as she passed through and screamed out ""jesus christ!"" because we seemed to be in her way. I understand that we were in her way but she is representing Kerbey lane as a hostess she should have a better attitude, some damn manners to just say ""excuse me"" and ask nicely to move to another area. As she walked backed she mumbled and shoved at us some more, I immediately called the manager as soon as I got home told her my story and all she told me was ""ok i'll talk to her"" she didn't asked what she looked like or if i knew her name nor did she apologize for on behalf of her rude hostess. I dine at kerbey lane often and this is the worst experience I have ever had with them or at any restaurant. I hope someone or something can get this place to clean up their attitude and customer service.
01/13/2008Provided by Citysearch -
I don't quite understand all the scathing reviews of this place because of service. The quality of service I received was fine. Not legendary, but not terrible as other reviews seem to have experienced.
I had tofu fries appetizer (fried bean curd in the shape of french fries). Probably good with a peanut sauce, but nothing more than a novel way to eat some tofu. The entree was Feta Chicken, a beautifully plated grilled chicken breast (though overcooked) with feta, a pita and tabooleh and hummus. All of it was good. I also was obliged to at least try a pumpkin pancake on the order of two friends. I was surprised at how good a pancake could taste, dynamite stuff.