6725 Shirley Ave, Austin, TX 78752
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Specialties: Tubs, Toilets, Carpets, Garbage Disposals, Sewers, Grease Traps, Commodes, Leaks, Stools
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Knowledgeable, courteous, fair
We had a leaky kitchen faucet with a difficult setup. I was afraid the whole counter would need removal in order to access the faucet. The plumber was very knowledgeable, and was able to fix the multiple issues, and for very reasonable price. We had originally sought help from another plumber, who was truly incompetent, did not know the product (though it was a major brand), and identified only one of the multiple issues, which he was unable to fix. The plumber at Johnny Rooter was knowledgeable, fair, and able to completely remedy the situation at a reasonable price. Our faucet now works better than it has since we purchased our house 3 years ago.
This company helped us a lot when we looked at buying a duplex. They made a video of the main sewer line which indicated that the kitchen sink and the hall bath were dumping water into the ground (rather than into the sewer line). We never would have figured that out on our own! The plumber was great -- kept explanation simple and clear. 2529 Glen Springs Way Here is the tragic portion of the video if you want to see sample of what you get: http://youtu.be/WRWDSctSej4
09/23/2009Provided by Citysearch -
Last night my water main to my house burst flooding my back yard. Could be worse, it could have flooded the inside of the house.
I called Johnny Rooter. They let me know what the overtime rate would be if they sent someone out immediately (it was 7:30pm). Then they let me know what the rate would be if I could wait until morning. It was significantly cheaper. I chose the morning option and they guided me, over the phone, instructing me how to shut off the water to the house so the spraying water would stop. Before hanging up they said they would call me in the morning.
8:14am this morning they called! (This is the most miraculous thing, right? How often to businesses say they will call you but never do?)
I told them I was here and ready for the plumbers to come fix my problem, and she said they would be right over. 20 minutes later 2 friendly plumbers showed up. They again explained their rates, they explained what they would do. They said they would not charge time for when they went to buy the parts they needed to fix the pipe. They were very communicative, explaining things very clearly, I never had to wonder what they were doing. They even told me that I could find a coupon in the back of my phone book or on the Johnny Rooter website and save $10.
They went down the street to get parts (only took about 10 minutes).
The whole fix only took an hour and a half.
I highly recommend this company to anyone in the Austin area who needs plumbing service.
02/07/2007Provided by Citysearch -
My bathtub had low pressure and they spent two hours trying to fix at the end the only solution was to break the wall, for me it wasn't a solution . I was charged 200 dollars for no fixing it and the worst part is now the bathtub is not working at all. It has no pressure... I called to complain and the owner was really rude to me. He said because I didn't agree in breaking the wall there was no way to put it back the way it was before...So beware they can rip you off and leave your plumbing in worse condition.
11/09/2005Provided by Citysearch -
Dave, Rico and Dennis arrived on time and did a exceptionally professional job in repairing the broken sewer line in our yard.
They were efficient, knowledgeable and completed their work quickly. When they finished the lawn in the digging/work area looked nearly as good as it did before they started, more than surpassing my expectations.
I congratulate them on having a great staff. I highly recommend Johnny Rooter!
09/22/2005Provided by Citysearch -
My mother had a foundation leak. Before the agent looked at the foundation he collected the fee. She lifted the carpet and moved the furniture for the agent! Diagnoses was that it was a copper pipe leak. She was informed that he could not write the report and that she would have to wait until his mgr came back to give the final inspection. I decided to call them myself. The rep was rude. I was told that the mgr was not in town and wouldn't be back until the following week. I asked to have the mgr call me directly once he arrived. Never got that call. Today my mother informed me that the mgr reported to her insurance rep that the pipe was under the foundation. HOW HE COULD DETERMINE THAT WITHOUT EVER COMING TO HER HOME IS MIND BOGGLING! Overall disappointing experience...