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Hugos Restaurant Y Tequila Bar

(6)
$$

Business Details

Hours:

Regular Hours

Mon-Thurs 4p-10pm; Fri-Sat 4pm-12am

Categories:
Mexican Restaurants, Bars, Latin American Restaurants, Breakfast, Brunch & Lunch Restaurants, Restaurants

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06/17/2012
Editorial review from Citysearch

My first, and probably last, trip to Hugo's was a disappointment. We were there for friend's birthday with a decent sized party. Two of us ordered one of their specialty drinks and we were told they were out. Another friend ordered a beer and was told by our server they were out, but when he went to the bar they had it on tap. I ordered the corn soup, but they were out. I asked about the duck cigars and was told it w... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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02/01/2012
Slowest service in town

I went to Hugo's a couple of nights ago- there weren't more than 4 tables of people inside, but it took over 45 minutes to get our food from the time we placed our order. Our server came back and asked what we had because she couldn't remember- not once did a manager come by and apologize for the wait. There is no presence of management (or good management) here. There were dirty dishes sitting on our table and the s... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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01/20/2012
Menu looked good but service was AWFUL

My sister and I got all dolled up to go to Hugo's and have a late dinner. The one positive about our experience was the free parking garage. We walked in to a slow restaurant and half full bar, so we decided to sit at the bar to have dinner. We waited, and waited for about 7 minutes (there were 2 bartenders standing directly across from us). Finally, I believe it was the service manager who walked up and took our... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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08/21/2011
Solid margaritas & budget-friendly happy hour

Checked out Hugo's for the 2nd time since they opened. I'll be perfectly honest and say that the first time I went I was not impressed with the food. The drinks were good but unless they made some improvements I was not going back for dinner. Since then, it looks like they've updated their menu and for the better. I went for happy hour which is a great (low cost) way to sample some of their menu items. The quesadilla... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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08/18/2011
Pleasantly Surprised!

I visited Hugo?s last night for the first time with some work friends and can honestly say that I was pleasantly surprised by how delicious everything was! I?m always a little disappointed after trying out shiny, new Mexican Restaurants in Austin?s that focus more on their decor then on their food, but that was not the case with Hugo?s. Not only was the environment beautiful, but the food was delicious the service wa... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
08/18/2011
Great Service, Great Chef, Awesome Food!

This was my first experience at Hugo's Restaurant Y Tequila Bar and it was a good one. My first impression was that the service was immaculately spectacular. My drink was never left empty, in fact I never had to ask for anything. The appetizers were marvelous but the real highlight of the evening came when I was ordering my entree. Being on a strict diet usually restricts a lot that a kitchen can do, at Hugo's the Ch... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Hugos Restaurant Y Tequila Bar

300 S Lamar BlvdAustinTX 78704

(512) 474-4846

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Hugos Restaurant Y Tequila Bar

300 S Lamar BlvdAustinTX 78704

(512) 474-4846

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