Hot Tubs of Austin

The Jacuzzi 460 that I purchased from Hot Tubs of Austin leaks.



That wouldn't bother me so much if the dealer stood behind his product. When I made my initial call, I was told the leak would be my fault if it turns out the drain valve was left open. I don't know why it would be my fault; they installed it. I would have reacted a little better to a request rather than a threat. That point is moot, however; the valve is closed.



What is not moot is the fact that the tub still leaks. I advised Larry Graham at Hot tubs of Austin of this fact on September 3. He told me he would send somebody out. On September 9, I called him for an update on when I might see a serviceman. He asked me to bring him up to speed and then told me that Hines Pool Service had been advised of the request. But Hines was out of the office. I could call him tomorrow.



On September 10, I called the Jacuzzi company. A very pleasant lady told me that she couldn't do anything, but she would call Hot Tubs of Austin to request that they at least tell me when they planned on taking care of my problem. About 5 minutes later I got a call from Hines Pool Service that they would be able to take care of me on Monday, Sept. 13, 11 days after my second request for service, and about three weeks after the first request. If this meets your definition of good customer service, Hot Tubs of Austin is for you. As for me, I REALLY wish I had done business with A-TEX.