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Karen E. Frazer, DDS

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Business Details

Winning Smiles in South Austin
BBB Rating:
A
BBB Rating and Accreditation information may be delayed up to a week.
Social Links:
Visit Twitter Page
Hours:

Regular Hours

Fri - SunClosed

Payment method:
master card, amex, discover, check, cash, financing available, insurance, visa
Location:
@ Ben White
Neighborhood:
South Manchaca
AKA:

Frazer Karen E DDS

Categories:
Teeth Whitening Products & Services, Dentists, Cosmetic Dentistry, Implant Dentistry
Other Information:

Insurance: Delta Dental Premier

Procedures: Crowns and Caps, Bridges and Implants, Teeth Whitening

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Reviews

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08/04/2015

Overall

Staff are absolute liars. When asked multiple times if my insurance was accepted, they responded with "Yes, of course!" never once mentioning that they were out-of-network. I was charged $355 more than I was quoted and ended up paying well over $700 for 3 fillings. Be very careful when dealing with this business because the staff will lead you to believe you are in network when in fact they're not within any insurance network. Total sham- Go to a real professional.

Wallylama

03/18/2012

Provided by Citysearch - 
Overall
Best dentist experience in my 50 years !

ONLY DENTIST I WILL GO TO EVEN THOUGH I HAVE MOVED OUT OF TOWN !

I am a 50 year old female and have been a patient of Dr. Frazier's for many years. After reading a negative review I felt compelled to say that my experiences with her and her staff have ALWAYS been positive ! Even though I have moved 90 miles away from Austin, I still return to her. She has had little, to no turn over in staff through the years which speaks volumes, and they do everything possible to make my experience a positive one, i.e. warm blanket, headphones, etc.

08/19/2011

Overall
I have gone to Dr. Frazer for ...

I have gone to Dr. Frazer for over 20 years and have always been very pleased with the professional service received and the pleasant staff.

08/17/2011

Overall
saved me

I had a regular cleaning schedule and was shocked to learn i was possibly pre diabetic. I was given a video to watch and was advised to follow up with my primary dr. The doctor confirmed what I learned at the dentist! The entire staff was/is so helpful with all of my needs. Thank you so much!!!

08/16/2011

Overall
I have been going to this offi...

I have been going to this office since I was a child and not once has it let me down. I just recently had my wisdom teeth removed, the procedure was quick and easy and was painless. I have to say this place has been treating me well for over 10 years now and hasn't let me down yet.

06/29/2011

Overall
LIARS!!! Her billing person L...

LIARS!!! Her billing person LIED about accepting my insurance. She told me that I needed additional pain medication that they HIGHLY RECOMMENDED. She said that I would have to pay for it up front and then I would be able to file it with my insurance and that I would be reimbursed. Keep in mind, I had already been in for a consultation and then my fiance and I both took 2 days off for the surgery. At 8am we arrived and she charged us the $600. We were shocked but feeling confident in the reimbursement we went ahead and paid it. After the surgery and recovery, I returned to work and immediately called the insurance to figure out how to get reimbursement. The guy was shocked that she had said that they worked with my insurance because they were out of network. This is why she was able to charge me. He felt bad and suggested I called back for her supervisor. He said that if they had been in network they would not have been able to charge the patient and would have had to write it off. When I called the woman, she said that I had asked if the "work with my insurance" and not if they "were in network". I was shocked. My insurance ended up paying me so I took the $600 out and reimbursed myself. (I was getting married that month.) The lady called and called for the money and I ignored her out of anger. Finally, I called to see if they would take off the $600 charge and of course she said no. I told her she had lied and she hung up on me. Soon after, I was served with papers for a small claims suit. We ended up paying but I will make sure everyone who looks her up in warned not to trust them.

ATXconsumer

06/29/2011

Provided by Citysearch - 
Overall
DO NOT TRUST THEM!

LIARS!!! Her billing person LIED about accepting my insurance. She told me that I needed additional pain medication that they HIGHLY RECOMMENDED. She said that I would have to pay for it up front and then I would be able to file it with my insurance and that I would be reimbursed. Keep in mind, I had already been in for a consultation and then my fiance and I both took 2 days off for the surgery. At 8am we arrived and she charged us the $600. We were shocked but feeling confident in the reimbursement we went ahead and paid it. After the surgery and recovery, I returned to work and immediately called the insurance to figure out how to get reimbursement. The guy was shocked that she had said that they worked with my insurance because they were out of network. This is why she was able to charge me. He felt bad and suggested I called back for her supervisor. He said that if they had been in network they would not have been able to charge the patient and would have had to write it off. When I called the woman, she said that I had asked if the ""work with my insurance"" and not if they ""were in network"". I was shocked. My insurance ended up paying me so I took the $600 out and reimbursed myself. (I was getting married that month.) The lady called and called for the money and I ignored her out of anger. Finally, I called to see if they would take off the $600 charge and of course she said no. I told her she had lied and she hung up on me. Soon after, I was served with papers for a small claims suit. We ended up paying but I will make sure everyone who looks her up in warned not to trust them.

emerald_volcano

01/05/2006

Provided by Citysearch - 
Overall
So Far So Good

Had a good experience with Dr. Frazier. The staff are sweet ladies. Dr. Frazier is very professional, polite, and knows her field. I felt confident her diagnosis. It was worth the money I paid.

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Karen E. Frazer, DDS

4407 Manchaca RdAustinTX 78745

(512) 442-2295

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Karen E. Frazer, DDS

4407 Manchaca RdAustinTX 78745

(512) 442-2295

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