Two words - very unprofessional.
I tried this ""salon"" with a Groupon deal they had going on a while ago. I got a cut and color from the girl that works along side Donna. The girl seemed really nervous, and was somewhat clumsy, but she did a decent job. Besides getting my whole face wet while washing it, and dropping the color brush on the floor a couple times, I do have to say that I walked out with a pretty haircut and gorgeous color.
BUT, Donna was a whole other story. The thing that bothered me the most about her was that while four of us are crammed into this teeny-tiny room, she starts gossiping... about her OTHER CLIENTS! I just about died. She was so tactless.
Then at the end, I realized I didn't have enough cash on me to include the tip, so I wanted to pay with a card. She said she could run it, but that she would rather me go to the ATM ""next store"". I could hardly believe my ears, but I walked clear out to my car, drove to the other end of the strip mall, waited in line for 10 min at the ATM, was charged 6 extra dollars (3 from the ATM, and 3 from my bank), then drove back, parked again, and walked it in. I was fuming. I felt so sorry for the girl who worked for Donna at that point, I couldn't bring myself not to tip her. But if Donna would have been the one to do my hair, I would have just drove right on home.
So unprofessional. I'm not trying to ruin her business or anything - I'm sure she's a nice lady. But I will never forget the experience, and I assume others would like to know in advance what it will be like.