10/07/2010Provided by Citysearch -
We have been bringing our cats to BAH for several years. We did just switch vets, however, and I'm very glad we did.
BAH didn't do anything particularly wrong; their vets are knowledgeable and most of their techs are wonderful. The place, to us, is simply a bit too sterile (and by that I don't mean too clean ... I mean that there is a generic business feel to the place that leaves it and its employees somewhat distant and uncaring). There are, in my opinion, too many vets and techs working there. It feels a bit like a expensive chain store.
Their prices are expensive; and that's fine for some people. More important, however, was the care they offered our animals, which we found troubling and frustrating. BAH seems to hold the philosophy--which is perfect for many pet owners--that their job is prolong the pet's life, regardless of the cost of their quality of life.
For example, we brought one of our cats there four years ago. They told us she very likely had a terminal illness that would shorten her life to six months IF she underwent aggressive surgery and got an oxygen mask (and tank). We decided to take her home, watch her for signs of severe illness, and nurse her until it was ""time."" The vets at BAH gave us a good bit of guilt for this decision. The cat, by the way, is still alive and healthy, without oxygen masks or surgeries.
More recently, we had a critically ill cat who required full-time IV fluids and constant care, which BAH provided. He saw a different vet each day--and each vet offered us a different prognosis. When he wasn't showing signs of improvement, they suggested exploratory surgery. He was howling instead of meowing and barely able to move. It seemed to us that they simply weren't thinking about the cat's life, but about the _longevity_ of his life.
Again, we had a philosophical difference. Fine for some, but not for us.