HORRIBLE, Don't Waste Your Time!
Wow, if I could give zero stars, I certainly would. This company is shady and deceptive and out to take you for as much as they possibly can. They hire rude, condescending and ignorant staff who do not understand the art of customer service or the importance of repeat and word-of-mouth business.
The party agreement clearly states that you will be charged for extra ""players."" I didn't come up with their wording, they did. They charge $20 for each additional ""player"" outside of the party package. The party package includes a certain amount of pizza, unlimited drink refills, tokens and games. For three children who did not play lazer tag, who were not ""players"" by definition, who only drank soda (and one of which ate pizza) and played video games with tokens, I was charged $60. When I asked to be credited for all but the tokens for the non-playing children, I was offered a refund of less than $3.00. Total. That is, in essence, charging me $57 for a handful of tokens and a slice of pizza.
That is unconscionable and beyond insulting. I could never recommend Blazer Tag to anyone for a child's birthday party. Instead, you should take your children to Austin Park where you will be charged less money for more guests and more fun.