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Best Western Plus Austin City Hotel

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Business Details



in Business

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Regular Hours

General Info:
*Please Visit Our Web Site for Additional Information
?Spa ?Pool ?Restaurant ?In-Room Coffee ?Internet Special Rates ?25-Inch TVs ?Refrigerators ?Microwaves
Best Western Plus
Payment method:
amex, diners club, discover, master card, visa, debit, all major credit cards
A stay at Best Western Plus Austin City Hotel places you in the heart of Austin, convenient to St. Edward's University and Austin City Limits. This hotel is within close proximity of Lady Bird Lake and Town Lake.
South River City, Greater South River City
Banquet Halls & Reception Facilities, Hotels, Meeting & Event Planning Services, Convention Services & Facilities, Conference Centers, Lodging, Motels, Trade Shows, Expositions & Fairs
Other Information:

Wi-Fi: Free

Price Range : Average

Swimming Pool: Outdoor

Check-In Time: 3 PM

Check-Out Time: 11 AM

Property Amenities: Multilingual staff, Elevator/lift, Express check-out, Free breakfast, Fitness facilities, Safe-deposit box at front desk, Spa tub, Conference center, Laundry facilities, Bar/lounge, 24-hour business center, 24-hour front desk, Restaurant, ATM/banking, Gift shops or newsstand, Conference space, Luggage storage

Room Amenities: Daily housekeeping, Shower/tub combination, Private bathroom, Phone, Hair dryer, Premium bedding, Air conditioning, Refrigerator, Blackout drapes/curtains, LCD TV, Microwave, Iron/ironing board, Cable TV service, Free local calls, Desk, Coffee/tea maker, Premium TV channels

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Provided by Citysearch - 
Poor Customer Service

The experience was not good from the start. When we checked in the gentleman at the desk was very unfriendly!! Definitely needs some instruction in the customer service department. I think he had been sleeping in the back room or something. After walking around the hotel with our bags, not able to find our room, we came back and he said oh yeah, you have to go in these doors on the Northwest corner and take the stairway or elevator (which was hard to find). The rooms were on the inside corridor, not the outside corridor. I have never seen anything more confusing! The rooms were clean, but very average. They were doing construction while we were there, so noisy. Not a good experience!


Provided by Citysearch - 
Worst Experience Ever & I'm the GM!!!

I'm the gm at 1 of these hotels, we offer discounts for employees, my 2 assistants went out of town, stopping Baton Rouge at Sleep Inn, faxed an employee authorication, No problems Excellent Service everything went smoothly, Next in Deer Park, Texas, Comfort Suites... they comped the beautiful room, cool pool (hot tub shaped like Texas) Lastly Clarion! I had reservation & email confirmation so it was in writing, they didn't honor it...asking for a discount card I had already faxed to them... I spoke with the gm, she wants the original card... we agreed to charge the regular rate and I mail her a card and she would credit us..Its been 1 month... 12 calls and ""she hasn't had time to credit Clarion gave them the out of service room, Tub did not drain, sofa missing cushions, 1 sheet on the bed... no blanket or comforter...No Remote..

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Restaurant & Bar - AAA 3 Diamond Hotel
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Best Western Plus Austin City Hotel

2200 S Interstate 35AustinTX 78704

(512) 910-3181

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