Austin Mac Repair.Com
I was told to shut up by someone calling themselves "Mike" and the owner "Les" was even rude and short to people who were calling in when I was in the store picking up my laptop. Never do business with these people. I only hope they put on a better show for whoever attends their religious gatherings as this store front doubles as a congregation, it seems.
Ps. I don't think Jesus would consider his crucifixion as a model for art. But I never met the guy.
Absolutely worst place. I took my Ipad there to be repaired recently and was told it could possibly be fixed but needed a dock repair that would cost $119. I said ok, that was Friday morning. They said they would get right back to me that day. Day rolled on and no contact. Monday came around and i called them that morning and they couldnt find my Ipad. I left them my contact info and they said they would get right back to me. Never heard back. I had to call back later that afternoon and then they said my Ipad was found but could not be repaired and that it would be 59.99 still. Are you kidding me. Ill pay for the work, I went into it knowing I would have to pay something if it doesnt end up working but 59.99 seems way overpriced, especially since they are giving it back to me exactly the way I gave it to them. I will never recommend this place and will in fact make it my mission to tell people never to go there.
Customer NO SERVICEis the philosophy at Austin Mac Repair. My experience just goes to show that you should ALWAYS check out who you're doing business with. Wish I'd read the reviews before I gave them my business. When I dropped off my MacBookPro, I needed it back in time for a business trip two and a half weeks later. They said it would be finished in 7-10 business days so no problem. Six days before I needed it it, I started checking In with them to see how it was going. They said they'd check on it (sent it offsite to a contracted repair facility) and call me back. No call back. Same thing happened the next two days. I made it clear I was leaving on the following Monday and needed it. On the preceding Thursday, when I called at the end of the day after they didn't return my morning call, he said that it should be done on Friday and could be sent overnight. Never heard from them Friday. Called on Saturday and they said it wouldn't be ready until the following week. When I became upset, he told me "well I guess you should've backed up your computer" . Because I can take my backup on a business trip?!?! I asked to speak with a manager, and he told me the manager was unavailable. He then refused to give me a way to contact the owner. When it was finally finished on the Tuesday after I left,they still had it shipped overnight when they knew it was unnecessary as I wouldn't be back in town to pick it up until the following week! The best part is still yet to come... When I came to get it, I was irate to see that they added on a $200 fee for "overnight delivery and RUSH SERVICE"!!! When I told them I wasn't going to pay that part of the bill, they refused to budge on it. I then proceeded to use the F word and he had the gall to tell me that if I swore again I'd have to leave and they'd keep my computer. When I replied, "like hell you will!". The little weasel tech on the other side of the counter slammed the lid shut pinching my finger inside as he leaned in toward me and tried to snatch away. Caught off guard. I seized it and asked if he was looking for a fight, (reacting to his posturing and my smarting finger). At that point, the idiot "manager" called the cops! As I listened to him give a totally false version of events to the police operator, I paid but decided to wait in my truck in their parking lot for the officer to show up. When he did, I approached him and told him what had happened. He chuckled and responded, "Yeah, we're out here a lot. Funny thing is, they don't seem to like us very much. Or their customers!"
The moral of the story is, read reviews of businesses online before patronizing them. This place has many one star reviews with complaints about the terrible customer service. The owner obviously doesn't care about his customers or his reputation.
I'm unsure why my valid review was removed, but the owner's fraudulent review on his own business is still here, so I'll submit another review. The owner of Austin Mac Repair does not know what he is doing. He guesses at what is wrong with computers so he can push unneeded upgrades. Then when the deceived customer realizes what happened, he only offers 80% refund of the parts alone. Avoid this bad, unauthorized mac repair shop.
Since he posts fake reviews, the other glowing ones online can only be assumed to be fake as well. AVOID!