09/06/2009Provided by Citysearch -
Short and simple - I had two in-person transactions and two phone calls with different salespeople, including the manager. The first trip, there was only one other customer in the shop on a weekday evening, but between the manager and one staff, they a) were neglectful to our process of trying to find bridesmaids dresses b) could not get my name, address, the bride's name or date correct - asked 3 times c) still got my address and bride's name wrong on tag that came later attached to dress d) almost ordered the WRONG DRESS STYLE, even after repeating my info to them 3 times. Cut to phone calls. a) got vm that my dress was ready for pickup, no other info provided b) second call I answered and the woman said my dress WOULD BE ready for pickup in a few days, and at that time I made a tailor appt c) got another phone call that my dress had arrived and that I needed to pick up within a set number of days...so I told this one that I had made a tailor appt and does that mean I still need to pick up the dress? That was enough to make her brain explode, and eventually she said um ok? CUT TO PICkUP OF DRESS. a) sales person I walked up to (did not greet me) had to come back twice from storage to ask my name...b) asked me to sign someone else's waiver c) the waiver I was signing was for a person who had just walked out the door with a flower girl dress that had mysteriously lost its sash.
I realize they aren't hiring MBAs to work retail but I am utterly appaled that brides are spending their hard earned cash on a franchise that makes errors at each and every step of the sales transaction. The only nice thing I have to say is that they were not rude.