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A-Tex Family Fun Ctr

OPEN NOW

Today:10:00 am - 6:00 pm

5258 W Highway 290,

Austin, TX 78735

(512) 892-6500

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Business Details

43

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Sponsored Links
Payment method:
amex
Neighborhoods:
Oak Hill, East Oak Hill
Associations:
BBB,Better Business Bureau
AKA:

A-Tex Family Fun Center-South

A-Tex Family Fun Center South

A-Tex Family Fun Center

Categories:
Spas & Hot Tubs, Swimming Pool Construction, Swimming Pool Dealers, Swimming Pool Equipment & Supplies, Swimming Pool Repair & Service, Spas & Hot Tubs-Repair & Service
Other Information:

Parking: Lot, Private

Bike Parking: Yes

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Reviews

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Posted: 2/6/2015

Overall

RUN - DO NOT WALK away from this place. <br> <br>If you buy a pool from them it is installed by their 'service department' but they take no responsibility. The head of the service department, Wulf Vance, acknowledged that my pool was installed incorrectly and promised to fix it. I chased him for 1 1/2 years, called him and the store dozens of times to no avail. Seeing that pool in my yard makes me feel sick and I want it gone. <br> <br>Finally I tell them, fine, don't fix it, just make it go away so I don't have to see it every day. Well, for that they will have to charge me. I didn't even want to ask how much they would charge me for that. <br> <br>Complete and utter disaster. Save yourself the hassle and the heartache.

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Posted: 7/23/2013

Overall

My husband and I have been A-Tex customers since 2006, after moving to Southwest Austin from Lubbock. We've bought our chemicals from Joann and don't have one bit of a complaint about our experience as customers. Quite the contrary, she's just as sweet as she can be. I recently went in to get some chemicals and was informed by Joann that she purchased and owns the store she's managed for years. I said GIT IT GIRL! It is now called A-Tex South. I felt I needed to write this review because we've never had a problem at the south location. It seems to me that the majority of complaints on this page might have to do with the other A-Tex locations. I think there are two others in town with different owners.

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Posted: 7/12/2008

Overall
Read the Fine Print Carefully!!!!

These guys are the absolute most dishonest people in the spa/pool business. They will have you sign a contract that says after you make all your payments, they can substitute the produce you have paid for already for something else. You can sue, of course, or go through the useless Better bus'ness Bureau. But, you will have a costly fight. They have lawyers on retainer for their cheating contracts.

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Posted: 1/15/2008

Overall
Look at all their complaints in the

Better Business Bureau. They have more complaints against them than all the other spa people combined! They lie, get caught in their lies, and just keep on cheating people. DO NOT DO BUSINESS WITH THESE PEOPLE!

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Posted: 11/23/2007

Overall
I Agree

I guess you can add me to the long list of customers who were lied, cheated, or swindled by A-Tex Family Fun Center. They ripped me off on their lay-away plan, giving me a pool table that was not what I paid for. It ain't worth going to court over, but I will never buy from them again.

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Posted: 10/14/2007

Overall
They will lie and cheat you!!

In June of 2006, I found a champagne colored Sunlighter spa in the showroom of the Round Rock A-Tex Family Fun Center, and agreed to purchase the tub on a 12 month lay-a-way. I made monthly payments for almost a year, always seeing my beautiful tub in the showroom with the &quot;Sold&quot; sign on it each visit, until I went in April or May 2007, the tub was gone. &quot;It was recalled by the manufacturer,&quot; the manager, Shaun, reported, &quot;the champagne color was cracking. Wait until the new colors come out to pick a new one,&quot; he added. <br>When I contacted the manufacturer, they reported that there were no such problems and the tub was not recalled. <br>The store owner, Chris Secard, informed me that the tub was sold to someone else to make room for inventory. The champagne color is not available anymore. He pointed out that the contract says that the company has the right to make changes to the product offered based on availability. <br>I don't want another color, so I asked for my money back. &quot;Sorry, no refunds, it's in the contract,&quot; he added. &quot;You will just have to pick another color.&quot; <br>I had to take these bastards to the Better Business Bureau to get my money back!!! DO NOT BUY FROM THEM!!!!

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A-Tex Family Fun Ctr

5258 W Highway 290AustinTX 78735

(512) 892-6500

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A-Tex Family Fun Ctr

5258 W Highway 290AustinTX 78735

(512) 892-6500

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