My husband and I have been A-Tex customers since 2006, after moving to Southwest Austin from Lubbock. We've bought our chemicals from Joann and don't have one bit of a complaint about our experience as customers. Quite the contrary, she's just as sweet as she can be. I recently went in to get some chemicals and was informed by Joann that she purchased and owns the store she's managed for years. I said GIT IT GIRL! It is now called A-Tex South. I felt I needed to write this review because we've never had a problem at the south location. It seems to me that the majority of complaints on this page might have to do with the other A-Tex locations. I think there are two others in town with different owners.