I had scheduled a move for 12:30 - 3 on Thursday, August 29 with AB Moving. Due to some issues our lender misplacing a signed form that was needed, we ended up delayed. I was told our closing would be pushed back to 2 PM, at which point I called and asked if it was possible to push my move back or ensure they would not arrive until 3 PM. I was told that there was a truck with a flat and everyone was running behind and I couldn't be fit in later that day, but I could move to Friday, Aug. 30, between 4 – 7 PM. I agreed to that move date and time and noted to contact me if anything happened to open up Thursday, making sure to note I had to be out of my storage facility by end of month. I did not hear from AB Moving again until I contacted them Friday at 5 PM to confirm I was on the schedule and they would not be past 7 PM since I was moving out of an unlit storage facility. I was assured I was and they would call me when 30 minutes out. . I had left work early to change and be ready to get over to our storage location as soon as they called. As 7 PM approached I headed over to the storage facility to ensure I would not hold them up as we would now be working against the sun setting and lack of light. At 7:40, I got a call stating they did not know where the drivers where or how far out and he (the dispatcher) was trying to track them down. I told him that there was no light once the sun went down at this storage facility and that it was setting so I needed them quickly. I also stated that if I didn't get out of the unit I had to pay for another month. He called back 10 minutes later (now 7:50) to report they were an hour out and maybe could get there around 9 PM (after sundown). I told him there was no point and it wouldn't be safe to move try and move unless they were equipped with spotlights. He said he would see what he could do Saturday. I requested Saturday morning as I already had plans Saturday that I could not reschedule. When he called back I was only offered late Saturday, and that was not a firm commitment just an “if they could squeeze me in”. I ended up having to schedule for Sunday and pay $144.00 because AB Moving did not meet their contracted appointment time window
Sunday, three men arrived within the time I had been given. They did work quickly. They did not, however, work extremely safely or carefully, choosing to forgo the appliance dolly that was sitting on the ground. While moving my washing machine they apparently (I did not see what happened as I wasn't watching them at the time and only heard the crash) lost their balance while heading up the ramp to the truck and the washing machine toppled over onto the front. The damage to the machine was extensive. The electrical is completely shot and I was advised by four washing machine repair men it was not worth trying to fix. The piece that holds the drum in cracked where the screws hold it down and it doesn't function any longer, the body is cracked and scratched and dented. The entire electrical compartment has broken loose; the water drain in the back broke loose so if you try and attach a drain hose it just recedes into the washer. All this to say it is shot, forcing us to purchase a new washer. Our model is not available so we had to purchase another washer for $800 to get a comparable quality washer (the one that was broken was 1299.00 when new six years ago).
I am now out $944 (144+800) due to negligence of AB Moving. I understand things happen, I also understand that the standard insurance required is measured in pounds and doled out at $0.60 per lb, but I am now out $944 because of AB Movings lack of ability to meet a contract and negligence by their crew while loading (it is one thing to take proper precautions and have an accident, it is another to have an accident when not using the available proper precautions even though you advertise you are professional trained movers who will take every precaution).