I use Austin Black Car Service when I travel, for airport transfers. I recognize that a lot of companies out there say things like, "We charge more because we are better." or "With that rate you get what you pay for." But you know what? Austin Black Car Service is the most professional down to earth company my family and I have ever dealt with. With chauffeurs like Joe, Matt, John, and Damian, who arrive well dressed in black suit and ties, not just on time but always early for our convenience and have cold bottled waters or hot coffees with today's paper for my wife and I. And better yet, having beverages for my children and a Family DVD playing for us in our SUV and the biggest point, actually knowing my children s names. With service like people would easily think I pay $100.00, $125.00, even $150.00. My neighbors were amazed to find out Austin Black Car Service charges the same rate as a sedan picking up in the Westlake area. Thanks Joe for taking great care of us with limo from the airport. I wish I would have heard of Austin Black Car Service long ago instead of wasting my precious time with those other companies. I definitely recommend Austin Black Car Service.
Austin Premium Limousine gets 5 stars from me for their exemplary service on a busy high school prom night in May. Making arrangements was easy via phone, email and website. They noted our special requests and offered options for stocking the limo with soft drinks, water, etc. Our reservation was promptly confirmed by email, and it was easy to finalize itinerary details by phone and email before the event. On prom night, the limo arrived on time. It was a standard stretch, sparkling clean inside and out. The kids said seating was very comfortable for all ten. The best feature was the driver--he was well-dressed, very courteous and treated the high school kids with respect. He knew his way around town--everything went smoothly. They stayed in touch with him by text message. All in all, the driver was great! Pricing was fair, and I liked how gratuity was handled up front and could be prepaid on the card. All in all, we were very pleased with this limo service!
Just want to thank you again for all of your help and quick response on 6/16/15. My best friend and I thoroughly enjoyed the show we were attending AND we got there with just enough time to get our picture taken with the Stars! This could have easily been a very disappointing evening but it turned out to be a night we will not soon forget. What great customer service you provided. You went the extra mile and I so appreciated it. Additionally please thank Bruce for adjusting his schedule to meet my short deadline, he was a great driver as was Noel. I am extremely satisfied with your services and plan to use AAA Limo again. Gratefully, Barbara Madrigal