I was really impressed with the level of service I received from ICS. We recently expanded our office and took over the surrounding spaces. They helped us convert our IT closet into a real data center for our employees. There was a lot of remodeling going on at the same time and our of all the contractors we had working on the office (cabling, plumbing, etc.) they were the only ones that actually cleaned up before they left. Maybe that's just one small thing but I felt that it was a good example of the way they do business. We're very happy with all of the work they did for us and would use them again in the future.
I would have gave them 5 stars a month ago but I gave 4 stars because we did have an incident recently. We have been a long time customer and had no issues till last week. Our internet and phones went down for about an hour. They handled the situation promptly and professionally. Customer service is second to none. You get a live person when you call and there is no wait or hold time. Cant say that for many other company nowadays (not even mine). Overall I think this company does a great job and we plan on a long relationship with DoubleHorn. Keep it up guys!!
We have been with this Doublehorn for a little over a year now and I have not had any issues with the service. In fact I have been more than happy. We switched service providers because of many service issues we were encountering. Doublehorn fixed the issues and we have had no interruptions in service since. The staff is knowledgeable and helpful. What I really like is when I call I get a live person every time. I would, and I have recommended this company to others.