I have only made purchases here, so I can't really speak about the doctors or appointment wait times, but I found the staff I dealt with to be very friendly and helpful. I had the same question about the "returned check fee" listed on my check receipt (it is not an actual charge!), and they explained that it was listed there to inform you of the extra charge that would be run if the check did not go through - the card/check machine prints it on there and they can't do anything about that... it does look a bit confusing, as if you've already been charged that extra amount (as I said before, not the case), so I imagine they are asked about it quite often. I really don't understand why someone would consider it so awful to have a question answered truthfully. What were they supposed to do? Lie? That possible fee IS in case the check bounces, and personally, when I asked about it I appreciated getting a truthful answer rather than a lie or an "I don't know". No one's suggesting that anyone's check will bounce. They are merely answering the question asked of them! No reason to take offense to that! That being said, I did find the atmosphere in there a bit... quiet. I think if I was going to see the doctors there, I would definitely need to bring my iPod along to combat the awkward silence. And it is a bit unnerving that the front desk is so open - I'd prefer not to have everyone in there hear all of my personal business, and it's SO quiet in there you can't HELP but hear everything! Anyway, as I said, I can't speak for the quality of the doctor's services or wait times or anything like that, but I just wanted to speak up for the staff I HAVE dealt with, since I had an experience very relevant to that other review. I just don't think it's fair to accuse someone of poor service for merely answering a question truthfully!
4005 Spicewood Springs RdAustin, TX 78759
From Business: Dr James Kalpaxis MD, is an ophthamologist providing eye exams, lasik surgery, and much more to the Austin, TX area. Proudly serving the Austin community, we are a …
Now, I normally don't write reviews - but after my visit I just had to! Over the past 9 years I have found myself, like I'm sure many do, going to the same few optometrists out of habit. Sure, I liked them but I was never that happy with the quality of their eye exams. FINALLY, I sought change and am so glad that I did. Hands down, Lone Star Eye is the best optometrist I have seen. The entire staff there is fantastic. They are friendly and engaging, yet very knowledgeable and professional - a combination that's hard to find! The facility is state-of-the-art. They have Ipads for you to use while waiting as well as a nintendo to keep the kiddos busy. The eye exam itself was painless. They use technology that I hadn't even seen before! Apparently, those "poof" eye pressure tests are a thing of the past. Here, they use a "poof-less" apparatus that is way less awkward and more accurate. LOVE that. Also, Dr. Packer was great about explaining my exam results to me in layman's terms that I could actually understand. Most importantly for us ladies, the frame selection is FABULOUS. I have never been anywhere where I loved so many of their frames. And they have frames for everyone - whether you are looking for bold, sophisticated, fashion-forward, conservative, or a hybrid of all - you can find it at LSE. I definitely recommend! A sophisticated, personable doctor and staff along with great glasses - what more can one ask for?
If you're looking for a trusted adviser when it comes to your vision, Dr. Miller is a solid choice. Based solely on a recommendation from a friend who is in a related vision services field, I began seeing Dr. Miller several years ago. With much of life, you get out of it what you put into it, and during my first visit with Dr. Miller, we spent a relatively decent amount of time discussing various aspects of vision, and that conversation has laid the groundwork for a very pleasant and ongoing relationship ever since. While their optometry department carries the latest and greatest, pricing is a bit steep (granted, it's essentially all high end "labels"). To that end, it's hard to argue with the Warby Parker model, but the convenience Northwest Hills Eye Care offers, and the service that Joe provides, is equally hard to argue with. Don't forget to grab a piece of candy on the way out :)