I had an absolutely amazing experience at Dr. Alexander’s office. I called to make appointments for my children and myself because we were all having allergies and irritation, and I needed an updated prescription for my glasses. I am a mother of two young children and it is never fun going to the doctor’s office. When we walked in to the waiting room, we were greeted by a warm smile from the nurse. I signed us in and sat down with my kids to fill out our paperwork. Of course that didn’t last long and my curious 3 year old began talking to the nurse and asking her questions. She was very polite and friendly which was a big help as it gave me time to fill out the paperwork. We were invited back to the exam room shortly after arriving. My 3 year old was first and sat in the chair. Dr. Alexander came in and introduced herself to us. My 3 year old is use to us going to the doctor for shots and she immediately told Dr. Alexander that she didn’t want any shots. The doctor was very reassuring and calming and told her not to worry, which really helped put my daughter at ease. The doctor showed pictures to my daughter to see if she could tell what they were from a distance. It took a second for my daughter to get the hang of what the doctor wanted her to do and where to look, but Dr. Alexander was very patient and friendly. The doctor even had to put eye drops in my daughter’s eyes and it went great! While her eyes were dilating, it was my turn in the chair. I had my one year old in my lap which made it challenging but both the nurse and doctor were patient and accommodating. One of the things I really liked was that when I was telling the doctor about the issues I was having with my eyes, she showed genuine concern and took the time to explain what was wrong and things I could do to help my eyes feel better. My 15 month old was the last to have his eyes checked. The nurse came in to help the doctor put eye drops in his eyes which was difficult but he got over it quickly. The doctor was having a hard time looking in his eyes because he kept moving. She had a variety of toys she brought out to keep his attention which worked for a little bit. I told her I was still nursing him and I could try to sooth him like that. She was perfectly fine with it and encouraged me to try. I worked like a charm. She didn’t make me feel self-conscious and she was able to complete his exam while I nursed. All of the rooms were clean, neat, and welcoming. Needless to say, I couldn’t say enough positive things about my experience here and would strongly recommend them. We will definitely make our appointments here in the future.
11406 Rustic Rock DrAustin, TX 78750
From Business: Heartland Health Care Centers’ skilled nursing and rehabilitation centers offer post-acute services for those transitioning from hospital to home. This specialized …
4409 Gaines Ranch LoopAustin, TX 78735
From Business: Heritage at Gaines Ranch is a community that offers various independent and assisted living options for senior citizens. The community features an indoor swimming p…
I had a great experience here at Urgent and Family Care. Let me first share what happened with me- its an long review so please bear with me. We first went to other urgent Care and we had to come here when the first one did not want to work with us but I am glad we came here and it is going to be our urgent care going forward. So here is the story: It was Saturday and my 3 year old son had started bleeding in his ears so we thought we will utilize the Urgent Care of Kids at Round Rock for a quick check up. I checked my insurance website and they were not listed there as In-network. But sometime providers are not listed even though they are in network. So I called up there to make sure my insurance was accepted. The guy on phone told me that they generally accept my insurance company but to confirm if it will work with my specific plan, he asked me to come to the facility with my ID and Insurance card and he will be able to verify it. I took my son there. The two guys at the front office were cordial and were about to check my insurance when a lady working there told us that they can't check the insurance until they put me on schedule. A schedule in urgent care! I mean we go there for urgent need but anyway the guy told me they can just enter my information and see if my Insurance will work. I was okay with it but they lady again interrupted and handed me 5 -6 pages of forms and told me that I first need to fill those out and then only she will be able to check the insurance. I requested to verify the insurance information first and told her I can fill all the forms later because they would be of no use if my insurance wouldn't work and I will have to go to other urgent care (there is couple of them nearby). But the lady wouldn't budge although the two guys were ready to work with me. At this point my patience ran out and I walked out. Then I went to "Urgent & Family Care at Avery Ranch" and they verified my information immediately and provided us the care we needed. The staff, Nurse and the Doctor were very professional and super nice. They have all the equipment and very clean rooms. We were in and out of there in 30 minutes and most importantly with peace of mind. In Short, they were my second choice due to distance from my home but after the experience I had with them, they are going to be my first choice!
Dr. Wier is a great psychiatrist, but I will be leaving his care due to his receptionist. She has been not just short but flat out rude and insensitive, called me names, and has gone so far as to hang up on me without ever asking why I was calling. I have never met someone that treated people with such disregard in my entire life. She has no business being in the health care industry, especially one that deals with people that are already unstable. It seems as if her sole goal is make people cry or snap. She will not connect you to the doctor, and belittles you when you show up for an appointment. I know I am not the only one that has had to deal with this. I urge all of you to voice your concerns to Dr. Wier. His other receptionist is great, I have no idea why he hired this additional woman, but she needs to go before all his patients do. It is a shame to have to lose a doctor you really admire and trust because dealing with this woman is unbearable. As for Dr. Wier, he is a great psychiatrist. He really works with you to find a treatment that works for you. If you have already found medication that works for you and are just switching doctors, he listens, reads your files, and doesn't make you restart the whole process (which in changing health insurance companies I ran into that problem a lot with doctors wanting to start the diagnose process all over rather than listening to what has and has not helped you in the past). His appointments are a little shorter than some as he seems to deal more with people that have seen a psychiatrist for years and are already set with a treatment plan or are also in other forms of therapy, BUT if you do need additional time just to talk you can schedule it and he will gladly listen to you and help. He is very caring, compassionate, and understanding. I know some people at times need to just be able to talk for a hour or more, and if you need that additional therapy he will give good recommendations for doctors and centers that specialize in your condition. As for someone who knows medication, listens to you, and works with you, Dr. Wier can't be beat.