Legen.... Wait for it... Dary! These guys are great! I just moved to Austin about 6 months ago, and was in need of a bike shop, but not in a big hurry. Naturally, my car decided to throw a temper tantrum. Who knew the check engine light could actually blink? So, I'm stuck without a car, and a bike that needed new tires and a tune up, but no way to get it to a shop to be fixed, or so I thought. ATX Bikes went out of their way to help me out. Within an hour, Brett was at my apartment to pick up my bike and take it in for me. He quickly assessed my repair needs, and made some recommendations as to other things to help me make my bike a safer and more comfortable commuter. Within a short time frame, he called me to let me know it was ready, and then delivered it back to my apartment, ready to go. The quality and value of the repair and add-ons was great, but you cannot put a price on customer service like I received. This is why I will be back for future needs and purchases. Any place will take your money and fix your bike, few places would go out of their way to pick it up for a new customer with minor repair needs, and even fewer would do all of this without hesitation. TL;DR Go see the Biker Bros at ATX Bikes!!!
I was in Austin for business and stayed over in downtown for the weekend. I had planned a ride around the Towne Lake Trail and had heard all about MJ's through following Lance Armstrong over the years. The location is ideal for renting a bike for the trail as it is just a few blocks away. Not being in for some serious riding, I rented a hybrid for $20 for 4 hours which I think was a bargain. The trail was wonderful (if a wee bit crowded), the MJs staff was pleasant and helpful and was more than happy to point out their water fountain to fill up my bottles for my 95 degree ride. 30 miles later I was exhausted but thrilled with my Austin bike ride experience. I checked out the retail store a bit and I wouldn't say the prices were cheap but it wasn't highway robbery either. The most expensive items were the "touristy" goods - MJs t-shirts and Team Radio Shack items but that isn't unexpected. If I'm ever in Austin again, I'll be sure to stop by MJs . Maybe I'll step up to a road bike next time and really get some miles in.
Am working with the guys at Cycle Progression on a custom build of a Pivot Mach 5.7. They've been extremely helpful in terms of laying out pro's/con's and price points for build a bike that meets my needs and stays on budget (hard to due when you mixing SRAM XX and Shimano XTR components throughout). Great shop and to my knowledge the only dealer that carries Pivot, Turner, or Intense bikes in Austin. A mile from the 360 entrance to the Barton Creek Greenway, it's almost to easy to rent bikes to find the right one for your next purchase, which is what I did with the Pivot 5.7....though I think I'm going with an XL vs. the M & L they have for rent...can't blame them for not stocking the ogre size frames. Long story short, it's a great shop, beautiful mountain bikes, and they know their stuff...picked their brains for over an hour the other week and they've won my business for my bike build.