I can't say enough good things about Sean and his team at S&S. I took my aging Dell desktop computer in when it locked up (Windows Vista sucks, by the way) and Sean ended up spending more time than we thought it would take trying to diagnose the problem. Undeterred by the various issues with my computer, he was able to diagnose the problem (a corrupted operating system) and fix it. He kept me updated the entire time and discussed several options with me along the way. I was worried about the cost given the number of man-hours he and his techs spent trying to figure it out but the final cost was extremely reasonable and was what we had initially discussed even before he knew how long it would take to fix. He backed up my data and stored it in case something was missing. He even followed up with me several days after the repair to make sure everything was okay. Had I taken my system to Best Buy or most other computer repair places I'd be taking out a second mortgage to pay for the repair and I wouldn't feel the overall satisfaction I do knowing the job had been done right. I will take any and all of our computers to Sean for service and/or repair. I highly recommend S&S.
I recently was experiencing trouble with my projection tv. After calling several larger tv repair companies I found Austin TV Repair on a search engine and gave them a call. Their price for a diagnostic was much less than anyone. They were friendly on the phone and had a very promt time available to come out to my house. I was given a 1 hour window that same day rather than 4 hours that some other companies expect you to sit around and wait for them to show up when it is convenient for them. They came to my house promptly during the time specified. The repairman was extremely curteous and fixed the problem promptly. The cost was much less than we anticipated needing to spend and he was also very helpful with other useful information. I am always leary of using companies without having much knowledge of their reputation, and this was a winning situation for us. I will highly recommend this company to anyone that needs TV repair help.
Superior Service - I brought my Samsung flat screen TV to your shop yesterday to have it repaired, which it was repaired very quickly, and I was able to take it home within hours. I just wanted to bring to your attention the excellent service that I received from your tv repairman and the secretary. He came out from the workshop to explain his tv repair to me, and not only was he informative and competent but he was extremely professional, courteous, and personable. He is an excellent representative of your company and if I ever need future service, I will definitely call Austin TV Repair. Too often in life we are quick to register complaints, but it is equally important to recognize superior service. Therefore, it was important to me to bring this to your attention. My TV was repaired very quickly and I feel very confident that your tv repairman did a great job for a very reasonable price.