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(303) 343-1900Visit WebsiteMap & Directions150 S Havana StAurora, CO 80012Write a Review

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General Info
Mike Naughton Ford sells and services a variety of trucks, vans, hatchbacks, convertibles, sedans, vans and sport utility vehicles. It deals in models of various manufacturers, including Acura, BMW, Dodge, Chevrolet, Ford, Mazda and Mercury. The dealership also provides vehicles of Lexus, Lincoln, Pontiac, Toyota and Jeep. Its Chevrolet models include the Tahoe, Blazer, Uplander and TrialBlazer. It maintains a service department that offers vehicle repair and maintenance services. The dealership also provides leasing programs, payment estimations and financing options through various certified lenders. Its sales department schedules test drives and provides delivery services. Mike Naughton Ford is located in Aurora, Colo.
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Brands
Ford, Motorcraft, acura, bmw, jeep, lexus
Payment method
financing available
Neighborhood
Highline Villages
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Reviews

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Overall

Recently had a flat tire due to a nail and went in to get it repaired. Said I needed a new tire and then said my tire sensor needed replacing because in the future in may not work. Said I didn't need the sensor other than for the light to go off. Light had been fine prior to that. Took a long time for them to change my tire, and then suspiciously the manager (who is friendly) came in to me and told me that they were having a "bad day discount" meaning to me that they did something to my tire, and discounted me about $30. Went home with the sensor light on, 2 weeks later that tire was flat again, this time with no nail. I returned to them and told them they did something wrong. Instead, told me I drove with the tire when it was flat (only drove it two blocks from my apartment) and said I would need to pay for a new tire and a new sensor, and that the tire leaked because I didn't get the sensor replaced "when I should have" two weeks prior. Said the valve stem connected to the sensor had rusted and that's why it leaked air. Miguel is one of their lower level managers, and I certainly don't trust him anymore. Tried to charge me $220. I argued with Miguel a long time, and tried to compromise with me after I finally told him I wasn't going to pay for anything until I spoke to his manager, especially about the suspicious discount I had received two weeks prior. He went and spoke to his manager and they agreed to pay for the tire but I would have to pay for the sensor, which I had been told on the first visit that I really didn't have to have, and which was never really broken in the first place. I agreed to pay this ($113) just so I could drive my car home without having to take my car to another dealer to get another tire. I left with a new tire, but again left with the tire sensor light on (but I can't blame the mechanic for this, because he worked diligently to try to fix this issue). Even the mechanic who had worked on my car told me that I had received a "raw deal" as I was getting in my car. Needless to say, despite the trustworthy mechani, I don't trust Mike Naughton Ford's Quicklane any more (esecially their low-level manager Miguel), and despite going there often for oil changes and other problems in the past, they have completely lost my business, and I urge others to find a more respectable and trustworthy mechanic.

knuotcox77rs

12/22/2008

Overall
SCREEN YOUR CALLS?

MAYBE I'M THE ONLY ONE WHO FEELS THIS WAY,BUT, WHEN YOU CALL PARTS YOU SHOULD GET A PERSON NOT AN ANSWERING MACHINE!! POSSIBLY PETTY COMPLAINT,BUT I DON'T THINK IT IS...

Details

Phone: (303) 343-1900

Address: 150 S Havana St, Aurora, CO 80012

Website: http://www.mikenaughtonford.com

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