First of all this is an uncomfortable review to write because I am sure there are many very talented and life-saving physicians treating very sick kids at Children's. However, my experience in trying to find behavioral/psychological services for my teenager was so awful that I have to alert others.
First if you are in my position you already know how hard it is to find services, especially if you are low-income. I spent an entire day (6 solid hours) talking to Children's and encountered the same compartmentalization, bureaucratic attitude, misinformation and lack of compassion from multiple people.
I will tell you what I learned as for me it was a wasted day and there is no sense in anyone else going through that. First, I had called there about a year ago looking for an Asperger's assessment. I was told the wait was two and a half years. I could not believe my ears. That is ridiculous! So I had completely ruled out Children's for any services. But then a therapist told me she had a client who got her child in for behavioral treatment in two months (still ridiculous but not insane) so I thought I'd try again.
I was really surprised and pleased when I was given an appointment in just a few days. But then over the course of the day and talking to various people it turned out that the appointment I was given was in their medical unit for medical problems. This despite me being very clear about the reason I called and what I was looking for. My child already has a primary physician and I was told all that a referral would be given us for psychological/behavioral issues. I explored getting those referrals on the phone but no one knew any so i just cancelled the appointment.
Next I started looking for a parenting support group and I was sent to Parent's Smart which after four transfers I learned was a referral source for parents with physically ill children.
Then I started pursuing talking to someone directly in the behavioral or psyche units. They were so compartmentalized: nurses, social workers, operators, volunteers that no one has any idea what other departments are doing. At one point I asked a nurse if she could just call another unit and ask what services were available and she was very snippy and hung up on me. Finally I was sent to Rita Brinkman an insurance expert at Children's. (she was really awful) who told me that my son was not covered for services. I had already spoken to the insurer and been informed that he was. I repeatedly asked for e-mails confirming what I was being told but everyone refused. I also was told I would get calls from other people, but never did.
I would say that the infrastructure of the hospital is so disjointed and populated by really uncaring people that any treatment experience there other than medical would be terrible. I was told over and over again that the reason I was having so much difficulty was because the hospital is so big. I worked as a behavioral med provider for years at University of Colorado Health Sciences Center and never heard anyone having these experiences. Also, in a site called GlassDoor where employees anonymously review their employer the hospital is getting very low grades and professional staff sound miserable. Not a good environment for healing!
One of the reviews on this site is written by a doctor who was also disgusted by the treatment he got there as a prospective patient. The only nice woman I talked to all day was an employee who after trying to get her teenage son treatment there took him somewhere else. I think that says it all.
Good luck and keep trying.