I originally booked my move from Colorado to California with Savannah Van Lines, and they brokered out to A to Z Moving (aka, Denver Movers). These people have the worst communication ever. They told me they understood how stressful moving was, if they understand so well and have been doing it for so long, why can't they just communicate so people know where their stuff is.
Have more courtesy to communicate all aspects of where to call, what to do, etc. Just tell people up front that there is a window of days that you get your items. People expect that they will get their stuff on a specific date they want and need it. COMMUNICATE to people up front that it will take a few days give or take. Horrible company, DO NOT work with them! Be warned!