Updated Review of Service- I called and scheduled an appointment to give this company a chance to rectify their gross error and lack of service from last summer. This time, the cleaners DID show-up and DID clean my carpets, without any arguments, insults or refusals. The two gentlemen who arrived to clean were incredibly fast. (~600'sq of carpet in 20-30m). By the time I finished talking to them for introductions, payment and cleaning they were practically done with my cleaning. While the cleaning was acceptable and the 2 cleaners were delightful there were a few things I took issue with (as a former manager of a much larger carpet cleaning company, in a much larger metropolitan area): 1) They were 1 hour late, after their 'appointment window' 2) They were sent to me in Boulder after a job in Aurora that was scheduled at the same time. 3) The dispatchers (who establish service routes to cover the day's appointments) are incompetent. (i.e., 1 job in Aurora & 1 job in Boulder, both scheduled 9-11am on the same day, to be completed by the same crew is really bad planning when you have multiple crews that could work a North route and a South route. 4) The cleaners were quick to pre-treat high traffic areas, 3 seconds and 12" in front of the truck mount cleaner wand. As a result, nothing was "PRE" treated and all stains were ignored- again (from my experience and conversations with this company), I blame the dispatchers who require the cleaners to complete impossible routes, leaving them stressed, in a rush and perpetually late. The treatment was satisfactory as a very basic clean. I hope the owner is able to figure out the basics of time management, route planning and customer service as they are all inextricably intertwined for an on-location service business such as this. __________________________________________________________________ UPDATE- 2 weeks after my very negative experience, I received a call asking if there was anything they could do to correct the situation. While I already had my carpets cleaned by another company, Xtreme Steam wanted to do anything they could to make-up for this incident. They offered me a full-house cleaning whenever I need it in the future and I will be interested to see how the service goes when I use it. ____________________________________________________________________ STAY AWAY!!! This company is entirely unethical- I scheduled a Livingsocial deal which they REFUSED to honor the DAY OF SERVICE! When I called to schedule I was told that my address was not problem. On the day I was supposed to receive service, after taking the day off work and scheduling around their arrival window, they called me to tell me that I lived outside of their 'distance restrictions,' and out-right refused to complete the service. When I told the manager that the person who scheduled me said that it was not a problem he started screaming at me that I didn't run his business and didn't know anything. Considering they willingly scheduled my appointment, knowing my address, but refused to honor their service the day of my appointment, costing me a day of work, I would say they have a serious ethics problem and I would NOT do business with them!
7315 S Revere Pkwy Suite 604Centennial, CO 80112
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We bought a 3 year old home. The carpets looked like they had not been cleaned in all 3 years. We were going to replace ALL of the carpets for a grand total of approx $17K. After convincing my wife to try and get them cleaned (we NEVER thought that someone could get them cleaned) I looked online and ACME came up. I called Steve on Christmas day (expecting to get an answering machine) he was courteous and made an appointment. When he and his technician came and looked at the carpets he said "I can clean it...if not, you don't have to pay” WE WERE SHOCKED! He and his tech got started and within about 3 hours, all the carpet, including stairs looked NEW! His prices were GREAT and saved us over $16K. I have already given his name to several friends and even told my Realtor about him for any of her new clients. Bottom line: He is great at his job, he is very courteous and knowledgeable. I WILL HAVE HIM BACK TO CLEAN MY CARPETS...YOU SHOULD TOO!!!! Thanks Steve and ACME Carpet Cleaning!!
Amazing job! We were planning on replacing the carpet because our carpet had so many spots.We thought why not try to clean them one last time. Decided to use king organic carpet care and our carpet looks brand new. Soft and plush looking. The spots came out! The carpets are not sticky or crunchy feeling at all. King organic did a great job, very thorough. I am glad we found them. King organic was prompt and went right to work. Cleaned my carpet, upholstery and mattresses. I felt the price was fair. And I will tell my friends about there service. My neighbor came over as King organic was cleaning she was also amazed at the results. She scheduled a cleaning and was very happy as well. I am sensitive to chemicals and no problems with your cleaning, just letting you know.