This is a great Verizon Store...they are all about customer service and how to make their customers happy. I recently had trouble with my Droid Eris that I purchased from this store. The phone was still under warranty and I received a new phone via FedEx. I had trouble transferring the data from the old phone to the new phone and called this store. I spoke with Allison and she told me to bring the phone in and they would tranfer the data and replace the battery at no charge. Allison was very pleasant and all about what it takes to make her customer happy!