Waited 45 minutes on the phone to schedule an appt. for my headrest dvd players to be installed into by van. Once the guy finally came back to the phone I explained what I wanted and where I had purchased them from. He said no problem and put me on the books. Go there that weekend to do so and wait an hour before they tell me that they cannot install them because I purchased them from Wal-mart. Ok I said fine let me buy some from here so I can just get them installed today still since we are leaving on a family trip with our 4 kids. Oh sorry ma'am, we don't sell those here in the store. Really?! I told them over the phone where I purchased them from and then again when I got there an hour before they decided to inform me that the general manager no longer permits them to install anything from other stores. Horrible customer service and apparently no one listens when you talk. Tried to speak with someone about everything and the manager could have cared less.